Pyramid of logical levels by Robert Dilts. Coaching Techniques

Dangerous games, or the dramatic triangle.

I don't know about you, but I really enjoy watching small children. Their games not only create a good mood and cause a sincere smile, but also suggest interesting thoughts. Kids easily change their roles in games: daughters-mothers, cats and mice, Cossack robbers, our Germans ... These games are harmless, children choose their roles consciously and control them. But, unfortunately, growing up, people very often play more dangerous games and choose such roles that they are not able to control. These roles start to control people. A person performs scripts that he does not like at all. As they say, they wanted the best, it turned out, as always. If you feel that others treat you with disdain, that no one appreciates you, and that there are shameless, and most importantly, ungrateful people around you, then it is very likely that you have fallen into the so-called “dramatic triangle”. It is also called Karpman's triangle, named after the psychotherapist who developed the concept. This is what the triangle looks like: Victim - Persecutor - Savior"- these are the roles that a person plays one after another, who wants to make his neighbor happy against his will. And if someone has got into this triangle, then he will go through it all, whether he wants it or not.

What are these roles?

Victim is a person who considers himself unfairly offended. He believes that this is not always the case in reality. Often the victim is not at all as helpless and weak as he wants to seem, and is able to solve his problems on his own. Savior- this is a person who does not save anyone, but provides a service, in ninety-nine percent of cases a bearish one, or gives advice, as a rule, unsolicited. According to the law of fate, sooner or later such a "well-wisher" becomes Victim, before that, probably playing a role pursuer. Pursuer in fact, he does not want anything specific from the victim. He has no clear claims. By and large, this character does not pursue anyone.

An example from the literature:

The novel Don Quixote by Miguel Cervantes is made up of Karpman's solid triangles. The Knight of the Sorrowful Image constantly puts on the armor of the Savior and is beaten with surprising regularity. Both physically and mentally. That is, inevitably becomes a Victim. Recall the episode in which Don Quixote stands up for a shepherd boy in front of his angry master. As they say, a classic of the genre! All three roles are present here. Don Quixote (Savior) saw how the evil owner mercilessly beats his young worker for some sins (Persecutor and Victim). That's it, the dramatic triangle has turned on! Our hero in righteous anger rushes to the rescue ( note that the boy did not ask him about it) and becomes the Savior... for a minute. In relation to the angry owner, Don Quixote turns into the Persecutor, and the owner himself turns out to be the Victim. The quick-witted boy understands that wandering knights come and go - that's why they are wandering, and he has to live and work for the owner, so he tries to stop the belligerent Knight of the Sad Image. Thus, from the Sacrifice, he becomes the Savior of his master. The first part of the cycle has been completed. Then, when Don Quixote considered that the feat had already been accomplished, and decided to go on a further journey, the “saved” shepherd boy asks the knight to take him with him, but he refuses him (apparently, it is not customary for knights to perform great feats together with the saved - not charter). Thus, he gives the boy into the hands of an even more angry owner. In fact, Don Quixote turns into a Persecutor in relation to the shepherdess. And the boy becomes a victim again. The owner, frightened by the formidable appearance of the wandering knight, promises to no longer offend the boy and pay him the due salary. So he becomes a Savior... again for a minute. The second part of the series is over. After some time, the Knight of the Sad Image, after all his "feats", in which he put on the mask of the Savior and turned out to be a Victim, returns to the same places. He meets this shepherd boy and ... he showers curses on the noble lord. And it is not surprising, because then the humiliated and from this even more enraged owner beat the boy even more. Thus, Don Quixote becomes a Victim. Q.E.D. The drama triangle is complete.

Real life example:This story happened before my eyes. In the first year of university there are laboratory works in physics. The teacher wants to find out the level of knowledge of each of the students and for this he gives them tasks printed on separate cards. One of the students has a significantly higher level of preparation than the whole group, and she clicks these tasks like seeds. While her comrades creak their brains, remembering the formulas, the girl is frankly bored. And having nothing to do, the “professor” offers her help to her new comrades (that is, she takes on the role of the Savior). She solves problems for five friends. And so several times in a row. Seeing this situation, the teacher gives this girl a task of an increased level of complexity, which, of course, requires more time. But at the same moment when the teacher turns away, a dozen students, without saying a word, apparently believing that this is how it should be, pass their cards to their more knowledgeable friend. She, in turn, refuses them, indignant at such impudence (that is, she turns into a Persecutor). But in the role of the Pursuer, she does not stay long. At the next break, the “group of comrades” tells her everything they think about her: “You are an egoist, you don’t help us, you only think about yourself.” And so on and so forth. And the girl did not even notice how she became a Victim. Voila!

Sometimes the dramatic triangle stretches over years and decades.. For example, parents dream that their son or daughter will choose the profession, the business that their families have been doing for generations. They describe in every possible way the advantages of this profession (say, an economist), offer assistance in overcoming the difficulties of science (Saviors). The young man agrees, despite the fact that he is more attracted to, for example, journalism or foreign languages. An overage child goes to lectures under pressure, passionately and reverently hating all calculations in general, and economic ones in particular, and his parents also blame him for negligence and lack of diligence in studies (Persecutors). With grief in half, the family receives a diploma, and the young man begins to work at an unloved job, and so years pass. In the best case, after many years this person (by that time already elderly) will begin to look for opportunities to do what he loves, but it will be much more difficult to do this at the age of forty. And at worst, he will go to a hated job for a meager salary all his life, since it is almost impossible to build a career in an unloved business. And what parents will hear in their old age from their son or daughter, and in what role they will be, think for yourself ...

Why do people constantly try on all these three roles if they only cause trouble? Oh no! You are wrong. Each of these roles also has its own advantages, no matter how strange it sounds. Psychologists call them secondary benefits. For example, what is good about the role of the Victim? Entering this role, a person relieves himself of responsibility for himself (or for any joint activity) and shifts it to others - to those who are ready to take on the role of the Savior. And if a person has no responsibility, then nothing needs to be done. He is a victim of circumstances, which means that you can get a portion of pity and feel white and fluffy. It’s not him who is doing something wrong, but the circumstances have developed, and the people around have crept up extremely callous and soulless - they don’t want to take on his duties. And what is good about the role of the Pursuer? At its core, the persecutor is also a victim. Expressing claims to another person (as a rule, vague and unfounded), he thereby transfers his responsibility to him. And this is the behavior of the victim. Thus, he splashes out annoyance for his failures, vents anger at the victim. The role of the Savior is good if only because it allows a person to amuse his sense of self-worth and demonstrate (first of all, to himself, and then to others) his own greatness. But how? He saves the victim from trouble! If you think a little, you can understand that the Savior at heart is also a victim. Those who have low self-esteem need to prove their worth. These people suffer from the neglect of others. Most often, low self-esteem is the result of psychological trauma in childhood.

How to find a way out of the triangle of fate? The best way out is not to find the entrance there.

And now about how to avoid the triangle of fate. In order not to turn into a Savior, you can provide services by observing the following “safety precautions” rules: You cannot impose your services. A person must ask for it himself, and the request should be as specific as possible. You can help only after you have done all your business, that is, do not sacrifice your interests. You can’t give categorical instructions and advice in the style of “do as I said and nothing else!” Do not do for a person what he must do on his own, otherwise you will take on his responsibility, and this is the role of a savior.

How then can you communicate with people? Is it safe to provide help (advice or action) to loved ones?

Of course there is, and not just one, but many. But all these opportunities have one thing in common - a conscious distribution of responsibility, when each person is solely responsible for what he can actually control. How can this be done? Starting any project, it is worth specifying very clearly (and in especially serious cases, prescribing) who is responsible for what. If you nevertheless give advice, accompany it with additions: “I think”, “it seems to me”, “in my opinion”, “this is just my opinion, but it's up to you”. Explain that every person has the right to make a mistake, including you: “I think so, but I can be wrong ...” Then you can give any advice, even the most fantastic. Do not give any guarantees: “I will do my best, but I cannot guarantee 100%”, “If there is an opportunity”, and the like. There are countless such expressions. In this situation, the person considers you as a fallback, but he continues to solve his problem. The role of the pursuer also does not give anything good, because no one has repealed the boomerang law. And all those claims that a person makes to others will be returned to him, and even “with interest”.

But what should you do and what not to do if you realized too late that you have fallen into this ill-fated triangle?

There is an exit. First of all, do not prove anything to anyone, but get out of this system and look at it from the outside. Imagine that you are sitting on a high hill and look at this situation as if it were a performance with your own participation. The emotional intensity will immediately subside, and you will be able to reason sensibly. If at the same time you still want to prove something to someone, it means that you are still possessed by emotions. Then imagine that you are sitting in front of the TV and see yourself sitting on a hill and watching a play. Usually, such a double removal helps to fully cope with emotions and makes it possible to analyze the situation and make the right decisions. What should be done to avoid these dramatic roles? The answer is simple: take care of yourself, your growth, and spiritual, and intellectual and physical. Find something you love and hone your skills to perfection. Then you and your loved ones will be comfortable.

Part 2.

Vertical Racing, or the Pyramid of Neurological Levels.

Nutritionists say we are what we eat.Hydrotherapy experts say that we are what we drink. Stylists make sure we are what we wear. I won't argue, it's all true.

What would psychologists say about this?

An experiment was conducted at Yale University. The subjects were asked to record on a dictaphone all the thoughts that visited them (it turned out such a “conversation with a smart person”). The results of this study exceeded all expectations. It turned out that the average person visits up to fifty thousand (!) Thoughts per day. But this is not what surprised scientists the most. It turned out that the vast majority of these thoughts ... are negative. They were accompanied by such emotions as fear, anxiety, anger, irritation, sadness ... In addition, it turned out that those of the participants in the experiment who still had positive thoughts were significantly more successful than their "negative" colleagues. It turns out that we are what we think. So, our whole life depends on what thoughts live in our heads.

Can you change your mindset?

Answer: you can. At first glance, it probably seems that our thoughts and words affect us chaotically, huddled into one big ball. In fact, they, like the Olympic gods, have their own hierarchy, some kind of stable connection and dependence. Psychological impact can be roughly divided into six neurological levels, where each higher level controls all the lower ones.

The first, lowest of them is the environment.

This is everything that is around us: people (our family, our friends, colleagues and just passers-by on the street), objects (our house and everything in it, workplace, nature) - in short, the entire material world, which we can see, hear and feel.

The next level is behavior, the actions that we perform daily..

And since we perform actions with objects, people and in certain places, we can safely say that behavior affects the environment and shapes it. Let's take the simplest example: You did a general cleaning in the apartment. There is no need to explain how your environment will change.

The third level is abilities.

This includes all our knowledge, skills and experience, as well as opportunities. Imagine that you have learned to drive a car. Undoubtedly, you will want to use your skills. Now you will not need to use public transport, thus changing your actions and surroundings.

The next level is beliefs and values.

If we have so far been talking about the material world, about our actions and changes in the environment, to which our actions lead, now we will talk about the spiritual world. This, of course, is family and relationships with a partner, career and self-realization, material well-being and creativity, freedom and health. This list goes on and on, and each person sets their own scale of priorities. As for beliefs, we can say that these are the rules of life that we have developed since childhood. Reassessing values ​​and changing beliefs can turn your whole life upside down. For example, a person considered himself incapable of foreign languages, but changed his belief. It is likely that he will change profession, or move up the career ladder at his job. And if he also puts self-realization and financial well-being in the first place in the scale of his values, then such a person will reach great heights. Naturally, his capabilities, behavior and environment will change.

On the fifth "floor" is self-identification and personal identity.

Strictly speaking, these are also human beliefs, but only about oneself. Here are all the roles that we play in life. At work we are colleagues, at home we are spouses and parents, in the company we are friends, and so on. And if a person considers himself a good family man, then it is obvious that the family will be the main value for him, which means that he will acquire knowledge on how to build relationships, how to raise children, etc. Naturally, he will act for the benefit of the family and create for himself appropriate environment.

And finally the mission level. At this level, there are thoughts about why we came to this world and what value we represent for it. If you decide that Your mission is to bring joy to people , then you are likely to choose the appropriate profession (self-identification). This profession will become your favorite thing (value), you will study it diligently (abilities, knowledge and skills), you will begin to realize your dream (behavior), and you will do this with certain people and in a certain place (environment).

Thus, it is quite obvious that the higher the level at which changes occur, the more our life is transformed.

Changes at the lower levels are not capable of causing shifts at the higher levels. Or these shifts can be very small. I was reminded of the plot of a comedy in which a homeless man won a very large amount in the lottery. He surrounded himself with luxurious things, but in his soul he remained a beggar. And so he gets into an expensive car, and his personal driver asks where to take him. And the poor rich man replies: “To the city dump. You can always find a lot of good and necessary things there!..”

As you know, knowledge that is not applied in practice is not knowledge, but mental garbage.

What is this knowledge for? What is their practical use?

A pyramid of logical levels, for example, will help to recognize manipulations. What is manipulation? This is a type of psychological impact, as a result of which a person performs the actions necessary for the manipulator. In essence, any communication is manipulation, and there is nothing wrong with that. According to the definition of the explanatory dictionary of the modern Russian language, MANIPULATION (French manipulation - from Latin manipulus - a handful, a handful, manus - a hand), an action with a hand or hands when performing any complex work; complex technique in manual work. In a figurative sense - a trick, a fraud. Let's say someone stopped you on the street and asked what time it was. This is manipulation, since you did what this person needs. Manipulation is obvious, not covered by anything. And here is another example: You come to the store for shopping. You ask the seller to give you a carton of milk, and in return you give him money. And this is also manipulation, because you forced the seller to do what you need. In this case, the manipulation led to mutual benefit - everyone got what they wanted: you - milk, and the seller - money. But if the seller would hand you a package of sour milk for your money, then this would be the very “figurative meaning”, that is, fraud. This is what you need to be able to recognize.

One type of manipulation is resentment. Perhaps there is no person in the world who has never experienced this feeling in his life..

What is resentment?

This is a low-tone state when the behavior of another person does not correspond to our ideas about how to behave in a similar situation, and vice versa. Offended, we are trying to cause guilt in the opposite side. And here it is worth remembering the hierarchy of our thoughts. In this case, we see a logical connection at different levels. This is the main sign of manipulation. Ideas about how to behave in a given situation is the level of beliefs, and actions are the level of behavior. You do not have to conform to anyone else's ideas, but no one has to conform to your ideas either. Understanding this mechanism, it is easier to cope with guilt and not succumb to feelings of resentment. Now consider the logical connective "if - then". I think you have often seen disgusting scenes when a child in the middle of a huge shopping center began to demand that he be bought a toy. Usually children voice it like this: “If you love me, you will buy me a bicycle (doll, railroad, I-Phone - underline as necessary).“. This is also a real manipulation, because. love is a value, and buying a toy is an action. Similarly, parents manipulate their children. With a shudder, I remember semolina porridge, which I had to eat "for dad, for mom." Dad and mom are a value (and what else!), And eating porridge is an action. And the boss can manipulate his subordinates: “You are a valuable specialist, can’t you do this work in a short time ?!” “A valuable specialist is a personal identity”, and “you can do it” - abilities and skills. But it is important not only to be able to recognize manipulations, but also to resist them. There are a few simple rules for this.

Rule one. Template break.

And fortunately, and unfortunately, we perform 95% of our actions automatically. Fortunately, because our brains would not withstand the load if every smallest action had to be carefully considered. Think about how many activities we do when we brush our teeth. You need to open the tap, take a tube of paste, open the lid, take a brush, squeeze out the paste ... Horror! Half-day work, if you do it consciously! Automatically we manage in a few minutes. Unfortunately, because such automatism produces patterns of behavior. We act automatically and expect a certain reaction in response. And if the reaction does not meet our expectations, confusion ensues, the same break in the pattern. And this phenomenon can be successfully used.

Here is a prime example. One of my acquaintances worked as a volunteer in a public organization that distributed gifts to WWII veterans. One day the phone rang and the employee picked up the phone. Apparently, having decided that the war was still going on, without introducing himself, without explaining what was the matter, the indignant pensioner rushed to the attack: - Well, have they already divided my money?! - Yes, - the woman answered calmly, - they shared it. It was a pleasure. And it would be even nicer to take everything for yourself. And if you keep talking like that, I'll hang up. The pensioner immediately apologized, explained the essence of his request, and it turned out that he had made a mistake with the number, and he needed another organization… What happened? The pensioner had a pattern of behavior. He thought that in response to his accusation, the worker would begin to make excuses and reassure him, but she answered differently than caused confusion and the reaction she needed from her opponent. And another woman used...

Rule two. Depreciation.

Never, for anything and under no circumstances enter into a direct argument with an opponent, do not use disparaging words and intonations. Perhaps this statement will seem strange to you, and perhaps even absurd, but the first thing to do in a conflict situation is to agree with the "opponent". This will soften his attack. Watch how the wrestler falls in the direction in which his opponent pushed. But he immediately carries the latter with him and, using a certain technique, finds himself in a winning position. This is depreciation. Remember the female volunteer: she agreed that they shared the money, and then elicited the reaction she needed from the veteran.

Another option to cause the behavior you want in your opponent is to forbid him to do what he does not want to do.

One wise mother forbade her son to eat semolina. Do I need to explain that the porridge from the plate disappeared in the blink of an eye… Maybe Adam and Eve would have remained in paradise if God had not forbidden them to eat from the tree of knowledge! If you want to ask another person and you know what objections there may be, then speak them first, and then explain to the opponent what benefits HE will receive if he fulfills your request. It goes something like this: "I understand that this can be difficult/expensive/troublesome, and I won't be offended if you refuse, but see how you can apply it here and there." Another example. The boss says to the subordinate: “As a high-class specialist, it means that you can do this work in two days.”

Manipulation is visible to the naked eye. If we remember the logical levels, we will see that the valuable specialist is the identification, and the performance of the work is the behavior. The answer may be: “I am really a very competent specialist, and I know that it takes a week to complete such a task, so my professional pride does not allow me to rush and do the job badly.”

Why resist manipulation?

So that other people, forcing you to fulfill their desires, would not prevent you from moving towards your goals, fulfilling your mission, your purpose in this life.

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Each of us at least once in our lives thought about why everything happens in this way in life and why we all live differently: someone is successful, and someone cannot get things done.

website shares the principle of the Dilts pyramid, understanding which, you can change your life for the better.

The main meaning of the pyramid

The Dilts pyramid is something that absolutely every person should know and understand. And there are at least two good reasons for this:

• the opportunity to analyze your life; analysis using questions in this pyramid will help you find out the moments of life that affect your path;
• chance to influence life; when you deal with all the problems, a clear idea of ​​\u200b\u200bhow you need to act so that the road of life turns in the direction you need will appear.

Pyramid levels

Before proceeding to the analysis of the levels of the pyramid and the search for answers, you need to know the main trick: the answer to the question of each level can be found at a higher level.

Level 1. What do I have?

The issue of this level is directly related to your household affairs, finances, family and everything related to your environment. A reasonable question here is why you have what you have. And to find the answer to it, you need to go to the next level.

Level 2. What am I doing?

The question of this level, as it is obvious, is already connected with actions. It is logical that it is the actions that affect what we have in the end. And it would be wise to think about why we do what we do. The answer to this question will give the next level.

Level 3. How do I choose?

Of course, not the last place in life is occupied by the choices we have made. They can be influenced by various factors: goals, health status, degree of passion, etc. But here, too, an additional question arises: why do we choose what we choose? According to tradition, the clue must be sought one step higher.

Level 4. What do I believe?

It's about individual beliefs. If, for example, a person believes that everything can come without effort, then he will not try too hard; however, if he is convinced that work is needed everywhere and then the goals will be achieved, then it is obvious that such a person will do everything possible. But why do we believe exactly what we believe?

Level 5 Who am I?

Based on the name of the level, we can conclude that we are talking about self-awareness and self-understanding (these concepts are able to define our faith). It is very important to evaluate yourself realistically, while not underestimating the dignity and not hiding the shortcomings that need to be worked on.

Level 6

And the last level concerns the main thing - the meaning of life. It is important to have some kind of mission with which you can easily go through life without contradicting yourself, your beliefs, choices and actions.

Thus, if you correctly find answers to all the questions that are interrelated, you can identify gaps in your current life. And as you know, much easier engage in self-improvement if you are clear about your weaknesses. Honest Answers are capable of answering Dilts pyramid questions improve life any of us.

R. Dilts' pyramid of logical levels will help you go from the level of ordinary life to the level of your destiny, and then go down, bringing your values ​​to each level. How to use it? Knowing the pyramid and the questions for each level will give you the opportunity, while answering questions, to see beliefs, as well as see your inner world. It is also good for increasing the motivation of campaign staff.

I will give you an example from my practice. When I worked as an internal coach, an employee of our company came to me with emotional burnout, she was tired of everything, tired, thinking about changing jobs, etc. This happens when motivation stops working at some of the logical levels. I had a coaching session with her on logical levels, where at each level we looked at what is important for her in her work. Then, having found the most motivating value, we looked at how this value can manifest itself at other levels.

At the first level of the pyramid - the environment and the people who are nearby. I asked an employee what kind of environment is important to her. She replied that the most valuable thing for her in the environment and colleagues is the opportunity to communicate, exchange experience, and the opportunity to develop. The open space in the office encourages communication with each other, so at the first level (environment) she had no problems.

At the second level of the pyramid of logical levels (action level), I asked her a question about how she spends her usual working day. She asked to paint it by actions, as well as highlight the most important actions for her. She described her routine to me and identified some of her favorite duties. Then I asked her: “Why do you think it is these work activities of yours that bring you the most pleasure?” She replied: “Fulfilling these duties, I do not act according to one template, I can change something in the process each time. Here the main thing is the result, and I have practically no control at the execution stage. But the most important thing for me is that I develop when I do this work.”

I want to note a simple, but quite effective way to identify values ​​in a conversation with people. You need to be able to listen to people and pay attention to repeated words. Quite often, repetition is a marker of a person's primary values. I usually record a coaching session, and I noticed that an employee repeats the word “development” in various variations. I decided to test my guess and asked her the following question, which refers to the next level of the pyramid (ability level): “Please describe to me what abilities you have that help you be successful, and what skills do you develop while working in the campaign?”. The answer was very emotional: “This is the problem, that I practically do not develop, but only use those skills in my work that I acquired earlier in another campaign. I do not feel my further growth. This depresses me greatly. I come to work and do the same duties. There is a little variety, but it does not greatly affect my professional development.”

“Let's see why it is so important for you to develop. What is valuable for you in development? I asked her. This question helped to smoothly move to the next level of the pyramid (the level of values). She said: “It is important for me to develop in order to learn something new, not to stand still. When there is more variety in my work and I explore new facets of my profession, I feel like I am developing as a professional. I feel inspired and I want to go to work.”

“Then tell me, who are you, a person who constantly learns new things in his profession?” I asked her the next question, which takes us to the next level of the pyramid (identity level). “I am a professional who keeps up with the times, follows the latest in my specialty, and applies them to life,” she replied.

“Tell me why are you doing this? I ask you to explain this to me in simple terms, as if I were a small child and you were describing to me the meaning of your work.” This question took us to the top of the pyramid of logical levels (mission level). Not immediately, after about five minutes, she answered me: “I help people in difficult situations. My good knowledge of jurisprudence helps other people. I protect other people from trouble. Therefore, I have to learn something new all the time, be aware of the changes.

“Let me sum it up a bit,” I said. “It is important for you to develop in your work, because you strive to be a good professional. You think that for this you need to be aware of new changes in your profession, and it is also desirable to acquire new skills. Did I undestand you right?" I asked her. "Yes," she replied.

Please note that the problem that caused the employee to burn out is at the ability level. Therefore, if time is limited, you can perform a "light version" of the technique. You need to take the level higher, i.e. level of values ​​and ask how she can acquire new knowledge in her profession and apply it in her work.

I had time and decided to ask her first from the highest level (mission level).

“How else can you help people with our campaign?” I asked her the next question. She thought for a moment and then answered in surprise, “I can help newcomers. I can become a mentor and pass on my knowledge to them. Surprisingly, I had never even considered this possibility before. When we were asked who wants to help newcomers adapt, I thought that it would not help me in my career, and did not take the initiative.”

“How will your new responsibilities help you be a professional at your job?” - I asked her a question, thereby starting to smoothly descend down the pyramid of logical levels (to the level of identity). “I will have experience onboarding new employees,” she replied.

The next question was about the level of values. “What value will you gain by onboarding newcomers?” I asked. She said: "I think this will help me understand if I have leadership qualities, if I can lead people with me."

“What abilities can you develop by taking care of new employees?” I asked her a question that brought us to the level of ability. “I think it will develop my ability to lead people. It will also give me the skills to communicate with people. And I will learn a lot of new things,” the employee smiled. “Honestly, the idea of ​​the adaptation inspired me so much that I want to go and talk to my manager as soon as possible,” she said. “Great, you are ahead of my thoughts,” I told her. “I wanted to ask you a question about your first actions. What are the first steps you plan to take? This question helps to go down one more logical level down (the level of action). She replied, “The first thing I will do is talk to the manager. I will ask which of the new employees I can take as a mentor. Secondly, I will write a plan for myself on how to adapt. My third step will be to go to a bookstore where I can buy personnel adaptation literature.”

“Tell me, what will change in your environment?” I asked her the last question. “I will have new people for whom I am responsible, who will ask me a lot of questions. And new books. I think that in the near future I will have enough variety, and I definitely won’t be bored, ”she said.

When she left after our conversation, I did not notice any signs of emotional burnout in her. She wanted to work, her goals and values ​​matched those of the campaign, and she was interested in her new activities.

When you find a higher level of motivation together with your employee, the symptoms of emotional burnout go away. The meaning of the pyramid is that the higher level has an influence on the lower one. It is important for you to understand that a change that occurs at a lower logical level almost never results in a change at a higher logical level; and a change that occurs at a higher level always leads to a change at lower levels. I will give examples of levels and questions that you can ask yourself to increase your motivation.

1. Environment level

It describes the human environment. Answers the questions: " What?”, “Where?”, “When?”, “With whom?”, “Who?”. There is no movement here. Movement is higher, at the level of action. This level is characterized by the fact that a person sees and defines the whole world and his place in this world by the surrounding objects. The representative of the “environment level”, having decided to learn a foreign language, pays for the courses and stops there: for her, the conclusion of a training contract is already the embodiment of the decision to learn the language.

2. The level of behavior, actions.

This level answers the question What do I do?". It contains information about changes and movements. Linguistically, this level is expressed by various verbs. Here there is speed as a characteristic of movement. I walk - one speed. I run - a different speed. I rush with all legs - the third speed.

A person who is at the level of behavior thinks of life as a process and movement. His motto is "I run, so I live." For such a person, the process itself is important, i. if you enrolled in English language courses, be sure to go to them, but it doesn’t matter how much the language is learned.

3. Ability level.

“Much of our behavior comes from the “mental map” and other internal processes whose resources are located inside our mind. This is the level of experience that is behind your direct perception of the environment,” R. Dilts defines the content of this level. At this level, there are strategies behind behavior and answering the question " How?". Abilities determine the choice of behavior, a kind of internal forces of our behavior, sources of movement. At this level, it becomes important for a person not what he has, but what he can do. At this level, knowledge becomes the main capital for him.

For such a person, it is important not that he goes to English language courses, but what knowledge he receives there and how he can apply it.

4. The level of values.

This deep level, which structures the entire experience of a person, determines the presentation of him as a person. Values ​​are formed under the influence of various factors: family, school, cultural characteristics. They are formed by the age of ten and rarely change radically. It is at this level that the positive intentions of even destructive behavior are located. Changing beliefs leads to significant changes in the structure of the underlying levels. Answers the question "Why is it so important?".

If a person who knows English has a value that is important to him, he will easily learn the language in any way available to him. The level of values ​​helps to sweep away all obstacles on the way to your goal. At this level, there is no excuse why I couldn't. There is only a question on it: “How can I do this?”. For example, if you do not have enough money for English courses, but it is important for you to learn it, because in fluency in English you see an important opportunity for you to communicate with people during your independent travels abroad, then you will learn the language using the Pimsleur course or disc Oxford Platinum.

5. Identity level, I level.

Level " Who am I?". Here are all the ideas of a person about himself, who he is, what he is, how he builds relationships with others.

Understanding yourself, your picture of the world helps you to master the life situation. You choose how you want to represent yourself and the world around you. Importantly, you can also change your mindset when it goes from being helpful to being limiting.

Each person has a mental model of himself and the world in his mind, on which his subjective representation is built. This model contains millions of different images, both simple, such as the idea of ​​air or water, and abstract, for example, regarding the existence of higher forces.

If the question "Who are you?" If you answer “I am a person who makes decisions and does not listen to anyone”, then it is useless to try to exert any influence on you, for example, when not you, but your other half or manager decided that you need to learn English.

In the case when you know yourself well and understand that this self-image begins to interfere with your development, instead of helping it becomes limiting, you can change your self-image.

For example, you understand that knowledge of English is necessary for you for one reason or another. You have tried many times to learn it, but all to no avail. Ask yourself: “Who will I be if I learn English? What ideas about myself will change? Am I ready for such changes? Various answers may come to you, for example, that having learned English, you will be a person whose deeds do not diverge from words. Try 21 days to live with the feeling that you are such a person. Make yourself a reminder on your phone every day: “I am a person whose actions do not diverge from the word.” By changing your self-image, you remove the reason that prevents you from becoming fluent in English.

I want to note that working with the level of identity requires a high awareness of oneself and one's worldview. At the same time, if you learn to understand yourself and have the opportunity to change your beliefs, you will master the method of fundamental change.

6. mission level.

R. Dilts describes this level in the following words: “It refers to your sense of something that goes beyond your personal vision of yourself and includes your vision of large systems surrounding specific roles, values, beliefs, thoughts, actions or sensations ...

This level refers to what may be the vision or "spirit" of the individual." This is a strategic level that answers the questions: Why?", "For what?", "What's the point?".

In the practice of an hr-manager or coach, the following questions can also be applied, which are related to this level: “How would you explain to a 5-year-old child what you are doing? What do you think is the meaning of your activity? What are you doing this for?"

In the case of learning English, try to formulate an answer to the question: “How would you explain to a 5-year-old child the meaning of your English classes?”.

The Dilts pyramid of logical levels is convenient because it is not always necessary to work with all levels. It is enough to determine at what level the employee has a problem and try to find a solution at higher levels. It is important to be able to ask questions from one level or another, answering which the employee of your campaign will find the answers himself to solve his problem.

How to practically apply the pyramid of logical levels in working with employees? For example, your campaign has a strict dress code, and some of your subordinates do not follow it. You need to find out what values ​​the employee puts into the ability to dress the way he wants. For example, he will answer you that he considers a strict dress code a violation of his freedom of expression. Offer him an alternative, find a way to exercise freedom in his work, and your subordinate will no longer feel deprived of choice. Or rise to a level above values, the level of identity. Ask him who he is as a freely-choosing dress coder and how he can showcase his qualities while still respecting your company's dress code.

In my case, when I was working with this problem, the employee replied that he is a creative person and can express his creativity in work, in the process of leading a client (he was a corporate client manager). He also decided that he could express his non-standard outlook on life in creative ties (it was mandatory to come to the campaign in business style, a suit and tie, but there were no strict conditions for ties). I asked if this freedom of expression was enough for him. He told me that he needed to do something creative outside of work, and then the need to express his creativity in the workplace would not be so strong. As a result of our conversation, the manager began to observe a business style in clothes, and all the management were satisfied with his stylish ties. He showed most of his creative abilities after work, when he helped his friend in the design of club premises.

How else can you use the Dilts pyramid to solve practical problems in working with personnel? Take a common example: an employee is consistently late. Any sanctions applied to him did not have any desired effect. The question arose of dismissal, because on the one hand, the employee violates discipline, and on the other hand, the management appreciates him very much. How to solve a problem?

Repetitive behavior indicates that the problem is at the level of values. A conflict of values ​​has arisen, and the individual expresses this disagreement in the most familiar way. In this case, he is constantly late. To solve this problem, I use a funnel of recurring questions from the value level. This exercise is also called “Working with Deep Value”. In this article, I will give an example of working with an employee who was constantly late for work. Also, if you are short on time, ask the person who is always late to identify the value behind being late and the value behind being on time. He/she may not even tell you these values. After that, ask your campaign staff how they would change their behavior if both of their values ​​were the same. In this way, you ask a question that relates to the level of behavior and teach the person to integrate values ​​that are important to him and express them in changes in behavior (in our case, start showing up on time). For example, there was an employee in the campaign who was constantly late. She came to me for a coaching session with the request "I want to come to work on time." During the coaching session, it turned out that this was not her desire, but guidance, and she does not see anything wrong with being delayed. It was more important to her to look well dressed to the nines than to be on time. I asked, "What is the value behind your desire to look good?" She replied: "The ability to pay attention to yourself." “What is the value behind being on time for work?” I asked her the next question. The employee thought for a moment and then replied, “I think it’s an opportunity not to conflict with other people.” “Try to find a common value, what could it be and how would it change your behavior?” I asked her. She said: “It seems to me that this is the harmony of relationships both with oneself and with people. I will try to take time for myself in the evening, thinking over my image for tomorrow, and thus, I will be able to get ready in the morning faster and come to work on time.

Each person has their own solutions to the problem of being late. Instead of giving out another portion of non-working advice, the hr manager helps to find the problem and quickly solve it with the help of coaching questions, taking into account the individual characteristics of the person. The employee himself finds a solution to his problem, and takes responsibility for its implementation.

Example of a coaching session "Working with deep value"

	Actions to Uncover Core Value	Answers on questions
	Write your repetitive behavior.	I constantly arrive at the wrong time for important meetings for me, I feel embarrassed, I have to make excuses.
	Describe a specific moment or event when you behaved this way.	I was 20 minutes late for a meeting with our new client. I had to apologize a lot, the beginning of the meeting was very crumpled.
	Determine in the body where the part responsible for this behavior is located. Thank your part for wanting the best for you.	When I talk about my lateness, I feel a lump in my throat and it's hard to speak. ( I ask the client to put her hand on her throat and say thank you). I am grateful to the part that is responsible for my lateness. I know she only wants the best for me.
	Find that positive goal that the part wants for you.	A part of me wants me to lead a more measured lifestyle, to be more calm.
	Identify the sequence of goals, and get to the main, fundamental goal that is the source of your repetitive behavior. “If this (obtained goal from point 4) was already fully in my life, then what is even more important and valuable you want for me?”	If I had a measured rhythm of life already now, exactly the way my part wants for me, then the more important thing that it wants for me is well-being.
	Repetition of the question “If this (obtained goal from point 5) was already completely in my life, then what is even more important and valuable do you want for me?”	If I already have the level of well-being that my part wants for me, then the more valuable thing that it wants for me is development.
	Repetition of the question “If this (obtained goal from point 6) was already fully in my life, then what is even more important and valuable do you want for me?”	There is already development in my life, exactly the way my part wants. Then what better thing does she want for me? This is Love.
	Repetition of the question “If this (obtained goal from point 7) was already fully in my life, then what is even more important and valuable do you want for me?”	If there is already love in my life, exactly in the form that my part wants, then what more valuable would my part want for me? Unity. ( The client thought for a long time before giving an answer. Breathing slowed down. She closed her eyes, put her hand on her throat, and tried to find an answer.)
	Repetition of the question “If this (obtained goal from point 8) was already completely in my life, then what is even more important and valuable you want for me?”	It seems to me that Unity is enough. The feeling that this is the foundation on which the entire value chain rests.
	Do you see color when you talk about Oneness?	Yes. It is iridescent white.
	Appeal to the deep goal. “Sometimes my parts think that in order for me to feel the true states of my being (write here your state that you have discovered for yourself), I must do something and feel something (here you write answers from your sequence values). But it's not. In order for me to experience my deepest state, it is enough for me to simply feel it and be in it.	I speak, the client listens, then repeats to me in her own words.
	Fill the inner and outer space with the color of deep value. Imagine how the iridescent white color fills you first, starting from the throat, then goes beyond your body, fills the space around you, illuminating your whole life. Mentally imagine the time line where you are in the present time. You see how the color extends into your present, past and future.	I speak, the client listens with her eyes closed.
	Inject your deepest value into all your intermediate goals. What changes when you add Unity in love?	It becomes lighter, less heavy and binding. I like to love and be loved. There is some feeling of joy from the opportunity to love.
	What changes when you add Unity to development?	I stop trying to embrace the immensity. I know what I need, what information I want to spend time getting, and what knowledge will not help me, and will only take away my energy. I have no choice problem. Everything becomes so obvious.
	What changes when you add Unity to wellbeing?	Well-being for me becomes a means for my development, and not a means to prove something to someone, including myself. I like to take care of my well-being, because this business develops me and gives me the opportunity to open new horizons.
	What changes when you add Unity to a measured lifestyle?	Dimension does not scare me. She's not that heavy for me. I realized that the measured pace of life is not a swamp. Vice versa. This is an easy and calm way of life, when I myself choose what I do. I live without regard for others - but how are they doing there? Maybe they've already done a lot more than me. More successful. I now understand that the race, who will outrun whom, will not lead me to a feeling of happiness, but will bring me to a feeling of being driven and tired.
	What changes when you add Oneness to your repetitive behavior - when you are late?	I don't see the need to be late to feel Oneness. You see, I seem to have direct access to my state of Oneness. I know how to feel it, how to enter into this feeling. It is always with me. There was simply no need to feel embarrassment and discomfort when I made excuses for my lateness, in order to then go to the feeling of Unity.
	What are your very first steps? When will you make them?	I will go to negotiations only with very important or new clients. No more than 3 meetings per week. I will distribute the rest of the clients among my subordinates. I will make a list of clients that are the most profitable and easy. I just now realized that I have clients who take away so many nerves, while they make minimal orders. I will try to communicate with such clients only via e-mail.
	What was the most important and valuable part of the session for you?	I have a strong inner peace. I always scolded myself for doing little, that I didn’t have time, that I could do more. Now I understand that this “be able to do more” lies in another area. This means not to redo as many different things as possible, but to do only those things that give a significant result.
	Thank yourself for the work you've done.	You know, I am really very grateful to myself that I came to the coaching session. I did not expect such deep work and such important results for me.

The pyramid of logical levels can become a necessary tool in working with personnel. It helps you quickly determine at what level the problem is, and by asking questions from a higher level, you can help find a solution to problems that are important to a person. Over time, if you regularly use the pyramid in your work, you will learn how to use the pyramid, both in expanded form and by asking just 1-2 questions. You can use the knowledge of logical levels to both diagnose a problem and solve it. Knowing the pyramid and the questions for each level will give you the opportunity to have a clear interview plan, as well as give you the opportunity to see the inner world of the applicant from different levels.

It is convenient because the principle of solving any problem is clear:

1. determine at what level the problem is;
2. go up the levels and find the solution you need there.

The Logical Level Pyramid helps you structure any of your HR tasks, whether in motivating and onboarding staff, developing employee training or recruiting new employees.

Dilts' logical pyramid consists of six levels of questions, each of which allows you to better understand the situation of a particular person.

As you know, no problem can be qualitatively solved at the level at which it was created. That is, to find a way out, we need to rise to a higher level. That is when it will be possible to understand the best scenario for the development of events.

The situation is similar to wandering in a maze in search of light. It's almost impossible to find the exit without a map or clue. But if you rise higher, you will see all the entrances, exits and paths.

That's why it's so important to be able to ask yourself questions that push you to the right answers. In ordinary life, we are almost incapable of asking ourselves and getting answers that will change everything. That is why it is worth taking a closer look at the Dilts pyramid.

Pyramid of logical levels of Dilts

1. The first level answers the question “what do I have”.

   This applies to all aspects of life: material wealth, opportunities, family. For example, what kind of business do you have now, how much do you earn, what kind of relationship do you have with your parents, do you have a family. This issue affects all aspects of everyday life and everyday life, material well-being and relationships.

2. The second level of the pyramid asks the question “what am I doing”.

   That is, you can understand something about your reality if you ask a question about personal actions. For example, a person complains that he does not have enough money. He cannot honestly admit to himself that he simply does not work enough, hacks and does not devote time to professional development. If you ask him directly about what he does every day, it turns out that the work shift lasts only 4 hours, although any other person works 8 hours.

   The logical pyramid of Dilts makes it clear that laziness does not allow you to double your income. You, too, can ask yourself the question of what you are doing and what you are getting. When the answer is obvious, the understanding of why we have what we have comes much clearer. And a more specific question arises: is life shaping up this way or are we shaping it this way?

3. The third level answers the question “how do I choose”.

   The third level of the pyramid concerns strategy. The Dilts pyramid model allows you to analyze your attitudes in detail and get to the bottom of the reasons for failures in life.

   Some prefer to work by the sweat of their brow in order to save up for housing or study in another country. Someone chooses to marry well. A person can bet on finding a job or starting a business. You can choose to learn languages ​​and play sports after work or drink beer in front of the TV.

4. The fourth level asks the question "what do I believe in".

   This question involves beliefs and values. Agree that it is impossible to become an entrepreneur if a person considers himself honest, but is convinced that entrepreneurs only steal. Or the applicant believes that a place in a university can only be obtained through connections, and therefore there is no need to even try to pass exams. At this level, patterns and stereotypes of perception are revealed that do not allow you to get what you want.

5. The fifth level of the pyramid asks the question "who am I".

   One is sure that he is a brilliant artist and designer, and therefore he can handle any exhibitions, contests, competitions and shows. Another considers himself a loser and mediocre person. Self-identity is the determining factor for success in life.

6. The sixth level of the pyramid asks about your mission.

   This level helps to realize the importance and value of a particular person on the scale of the universe. For example, Japanese companies are based on the principles of values ​​and mission, which will be relevant in 100-200 years. Your life is likewise not designed to be wasted, is it?

Pyramid of logical
Dilts levels:
how to work with it?

Questions allow you to understand step by step where you have a substitution of concepts, where you have gone astray. They are like a funnel that determines at what level you are stuck.

Not satisfied with financial security, relationships with relatives or colleagues? Then something is clearly wrong with your actions. If the actions seem to be correct, but there is still no result, then you need to deal with the strategy, beliefs (and further down the list of questions). Learn to use the Dietls pyramid and apply the answers you get to your life.

"No problem can be solved at the level at which it arose." A. Einstein

The pyramid is a geometric figure. What is so attractive about her? Why are the pyramids of such interest to historians, physicists, philosophers? The pyramids have always fascinated me. Most of all, I was attracted by the harmony of the pyramid, because it is so calculated that it itself generates harmonious and creative energy. The more I learned about the pyramids, the more questions arose in my head. But if you have questions, this is a good start to get answers. I intuitively understood that the questions in my head are built according to peculiar levels, like steps in a pyramid, and there was a feeling that our consciousness itself was built on a multi-level basis. The pyramids contained many answers, it was only necessary to realize them.
There is an internal request - there will always be an answer. It so happened that, while studying death, I learned about the pyramid of neurological levels. Robert Dilts, an NLP specialist, with the help of the work of Gregory Bateson, Bertrand Russell, and Alfred Whitehead, has developed a first class, simple model for observing our thought system. Now this model is called the pyramid of logical levels. The model is simple yet gives a deep insight into how people act in the world. In the structure of the personality, it is proposed to distinguish between neurological levels arranged according to the pyramid principle - different tiers (more often, for simplicity, they are called logical levels). The pyramid is built on the laws of the fact that in cognition, changes, communication and just life, certain natural levels of classification are observed, these levels are interconnected and a person exists simultaneously on each of them.
Bingo! I found what I was looking for. Indeed, like the pyramid itself, the model helps to harmonize and deepen the understanding of your inner world, what surrounds you, your goals, your behavior, your abilities, values, who you are. Brilliantly simple.

How can a pyramid of neurological levels be useful?
Here you go: do you have a problem that you carry around with you and do not know how to solve it? Or is there a difficult situation and it is as confusing as a skein of thread with which a kitten played? Or is there a goal, but not everything is clear and therefore you cannot start moving? We can decompose a problem, a situation, a goal across all levels of the pyramid by asking questions and getting answers, i.e. information that we can comprehend and comprehend at each level of the pyramid. Journey through logical levels has a tremendous effect - the results in the form of disclosed conscious information at one level organize and manage information at a lower level. As a result, you quickly discover how changes to something at higher levels automatically change information at lower levels. What does this mean in practical terms? That the solution to the problem lies not at the level at which it arose and is voiced, but at levels (usually 1-2) higher. Knowing this principle, we can purposefully look for solutions at the appropriate level.
For example. We complain that we have money problems, we would like to have more money, but it just doesn’t work out. So, the problem is stated at the level of the Environment, i.e. the results that we have and which we are not satisfied with. By examining the level of Actions, we can see what we are currently doing, what specific actions, in order to earn money. And by going through the level of Ability, we can see how we do it, what skills and abilities, strategies and models we use. And now, having risen to the level of Beliefs, we understand that we are convinced and believe that money is given by hard hard work, that only dishonorable people have easy and big money, that if something is given to us easily and still brings pleasure, then for this They don't take money, or if they do, it's not much. Here it is - the bottleneck that does not let us in, prevents us from getting results at the lower levels (there is no such financial income that we want and declare) and does not allow changes to occur there. This is exactly the level at which we need to make a decisive effort, make changes - transform limiting beliefs and find new, developing ones.
And let's look at our attitude to making money from a different angle. For example, if work is easy for us and brings pleasure, it means that we have already invested earlier, spent our energy on finding out what we like, understanding ourselves and finding our talents, training our skills, investing in our training and development, finding successful strategies and models that make us more efficient and productive in the business. In addition, by doing something easily and with pleasure, we still invest our energy and give other people more value and results that they need and care about. Therefore, we can begin to believe that we are valuable, that getting a good financial income is not necessarily hard work, that any of our work, even the one that is given to us easily, is worthy and should be appreciated worthily. And then we can believe that if we do what we like and bring pleasure, we are filled, we have energy that moves us forward, which means we have the strength to be more productive and efficient, to do more, but easier and faster and get more financial income with less effort.
What will change at the level of beliefs and finding new beliefs give us? Changes at the levels below - the Ability level (new strategies and models, for example, how can we use our talents, our skills and abilities to earn easily, doing what we are good at and what we like, how we can now earn money more and in a different way, in a way that we have not done before?). Actions (What then will be our actions for this? What will we do now? What can be changed and done differently? What concrete steps can we take? And accordingly Environment - where will we do it now? Who will be next to us? Who What else will support and strengthen us? regularly.
This is of course a simplified example, but if you understand the principle, then it's a matter of technique. You just need to take the problem, the situation you want to change or your goal and go through the logical levels asking the appropriate questions at each level. Moreover, you can start moving along the pyramid both from above and from below - the main thing is to go full circle and return to the level from which you started. Below I will give the technique and examples of questions by levels.
The value of the pyramid of logical levels: the value of studying the levels of the pyramid is that everything can be sorted out, clarified and understood. But the main thing is that we find a “place to hit” so that the engine will work - i.e. the level at which the solution is located.
And the biggest bonus is not only a one-time solution to your issue. Using the pyramid of logical levels, you will be able to learn the strategies for obtaining a solution and making personal changes and help other people with this.
And by the way, you may be able to realize much more than what you started with, for example, in what direction you need to move on in life, what becomes very important for you, and what has lost its meaning, who you are and what makes you unique and why you Here?

TECHNIQUE OF WORKING WITH NEUROLOGICAL LEVELS: let's imagine a journey through the pyramid. Now forward!
Here is an example of a pyramid

Below are examples of questions by level. For example, here are questions for researching a goal (I suggest taking the most basic 6 levels) and for this, start climbing from the lower tier of the pyramid. For greater effect, you can mark on separate sheets the name of each level and the questions for it, and while examining your question, move along them by physically stepping on the sheets or placing your hand.

Level 1 - environment. Question - What? Who? Where? When? With whom? - conditions, habitat, the world around us, objects, people, places, dates, terms, and everything that surrounds us in everyday life.
Answer, when you plan to achieve the goal, what do you get? What are the results? Where will it be? Who will be next to you (relatives, friends, employees, partners, clients, etc.). What will surround you?
Level 2 - action. The question is what to do? Everything related to activity, behavior.
What actions will you take to reach your goal? What steps will you take? What will you do in the environment you talked about earlier?
Level 3 - abilities. The question is how? level of sources and direction of movement - the level of knowledge and experience, skills and abilities, combining various resources, algorithms and strategies.

What skills and abilities do you need to have in order to achieve your goal? Which of them do you already have, and which ones need development? How will you do it? What models and strategies to use?

Why will you achieve this goal? Why do you need her? What do you believe in and what are you convinced of when you set yourself such a goal?

What is important and valuable you get by achieving this goal? How will your life change when you reach your goal? What more will appear in it?

Who will you be when you reach your goal? Who will you become when something valuable appears in your life that it carries in itself? What will you say to yourself when you reach your goal?
Having answered all these questions, we integrate the answers received and with a new understanding and awareness we go down the same levels. Now the quality of questions at each level changes taking into account the information already received and previously realized.
Level 6 - identification. The question is who am I?
And when you are such a person, what else is important and valuable that appears in your life? How is your life changing?
Level 5 - values. The question is why is this important?
What more appears in your life? What becomes important? What is losing its meaning? What new meanings are filled with your life?

Level 4 - beliefs. Question: why? For what? What are my beliefs?
And then what do you believe in? Why do you want to achieve this goal?
Level 3 - abilities. The question is how?
What skills and abilities are you showing now? What strategies and models do you use?
Level 2 - action. The question is what to do?
What actions are you taking now? What are you doing? What steps are you taking now?
Level 1 - environment. Question - What? Where? When? With whom?
And when do you do it now? With whom? Who and what surrounds you now? Who and what supports you? And what kind of results do you get then?