Aliexpress arrived not what I ordered. What to do if the wrong product arrived from Aliexpress? How to choose clothes on Aliexpress

The wrong size is the buyer's fault, so the seller does not have any obligations if the buyer himself chose the wrong size. Many people agree to exchange if the product is in the original box, without signs of use or visible damage. The exchange of goods is carried out at the expense of the buyer, so you will have to pay for shipping the goods to the seller’s address yourself, even if the goods themselves were received free of charge. If one size was specified when placing an order, and the seller sent another, this is a serious reason to open a dispute for a refund. If the item is in new condition with all tags, then the seller may offer to return the item to him, and upon receipt he will issue a refund. In this case, the cost of return shipping may be deducted from the refund amount. If the wrong size arrived from Aliexpress, then the buyer has the right to demand his money back, since the order history will indicate that the purchase was made for a different size, which means the seller did not check and sent the wrong size and is responsible for this. If the seller accidentally sent you the wrong size, you can negotiate an exchange with him or ask him to return the money, it all depends on whether you liked the product and what conditions the seller offers. We will talk further about what to do if you received the wrong size from Aliexpress.

If it happens that you placed an order and chose one size, and you received another, then you must immediately contact the seller to resolve the issue. In this case, the seller is obliged to offer a solution to the problem and provide the possibility of a return or exchange to solve the problem. What to do if you received the wrong size from Aliexpress depends on whether you chose the wrong size for yourself, or the seller sent the wrong size. In the first case, you can try to resolve the situation with the seller and make a return. To return, the item must be in its original box, without signs of wear and in integrity. The seller may not agree to a return if the product does not look like a new item. When returning, you can agree on full compensation for the cost of the goods after the seller receives the goods. The process is long and can take a month or more depending on how long return shipping takes. In the second case, the seller can offer an alternative when the buyer returns the goods, and the cost of return shipping will be deducted from the cost of the goods. Also, the buyer can keep the item and demand a full refund from the seller for inattention. All questions regarding problems with the size of the goods received must be resolved directly with the seller, and, based on who is to blame for the fact that the wrong size arrived, it is possible to agree on a return on favorable terms for both the buyer and the seller.

If the seller does not make contact or does not consider the return of money and goods to be biased, then you can take more radical measures and open a dispute. A dispute allows you to quickly resolve controversial situations, and if the seller sent the wrong size that was noted in the order, then this is a good reason to open a dispute. During a dispute, the seller may offer an alternative solution, for example, for the buyer to keep the goods and the seller to return part of the money. This solution may be acceptable if the product is suitable for use, for example, the purchased T-shirt can be worn, despite the fact that the size is larger or smaller than the chosen one. If you do not agree to the return, then do not accept the seller's terms. It is beneficial for him to give part of the money rather than the entire cost of the product, so if you do not wear this item, you can agree to return it only if the seller pays for the return shipping. If the order form indicates that one size was chosen and another was received, then in this case the buyer can count on full compensation for the cost of the product and keep it. If the seller does not accept the terms of the dispute, then after a few days the site administration will intervene and resolve the dispute based on the order history.

If the seller sent the wrong size, but, in principle, the fit of the item is not critical, then the buyer can keep it. It is better not to agree to return shipping of the goods, since the cost of delivery may be too high, and it is paid by the buyer himself. First, try to resolve the issue with the seller, and if that doesn’t work, you can open a dispute and demand your money back. Despite the fact that such situations rarely happen, they may still send you the wrong size, and the purchase will simply be useless, therefore, before making a purchase, consult with the seller about the size and urge him to send you exactly what you need so that he didn't mix anything up, and you got something you can wear.

How to choose clothes on Aliexpress

To select clothes on Aliexpress, there is a size table that describes the parameters that should be measured to accurately determine the size. The size chart for each item is different, which depends on the tailoring, style and manufacturer. Despite the fact that all the data necessary to measure the size is indicated accurately, items from Aliexpress are often small in size, which is why the size is smaller than the standard one. This is due to the body composition of the Chinese, which is smaller than the body constitution of the average European. In this case, choosing a size becomes difficult. How to choose clothes on Aliexpress depends on what exactly you are choosing. To buy a T-shirt, for example, you need to measure the length from shoulder to shoulder, length along the torso and chest volume. For jeans, the main parameters are the length along the inner and outer seams, the volume around the hips and the depth of the fit. Depending on the model, there may be additional features to consider when choosing your size. The standard size chart on the website is indicated on the right in the product parameters, and it is published if the item is made according to a universal sizing system.

Typically, this category of items includes dresses and T-shirts of a standard cut. This table is indicated in the sizinginfo column, where additional instructions are written on how to correctly measure the parameters in order to determine the size. On the product page there may be a sizinginfo column, where universal sizing parameters are indicated, or it may not be present if the manufacturer provides its own sizing chart. For a more convenient choice of size, it is necessary to take into account that actual data may differ by 1-2 cm from the table data.

To make it easier to choose how to choose clothes on Aliexpress, many manufacturers additionally provide a table that shows the exact parameters of the model, based on the tailoring and characteristics of the fabric. Thick and inelastic fabrics, such as denim, can be difficult to stretch, so you need to consider the type of material, its ability to expand and other features. If the fabric, on the contrary, is too elastic, then you need to select the size so that it is not too tight and does not create discomfort. If there are possible problems with choosing a size, then usually under the table there is a footnote with recommendations, parameters of the model in the photo, so that you can make the choice as accurately as possible.

Despite the large number of recommendations, before placing an order, we recommend checking with the seller whether the model is small or not. If it is smaller than indicated in the table, then initially you need to take one size larger. If you are not sure that you have chosen the right size, we recommend contacting the seller and writing him a message, indicating your parameters, and he will tell you exactly which size is best to take. Be sure to take advantage of customer reviews. Many people write what size they took according to their parameters and whether it fit or not. This information can be useful when choosing a size and an item in general, since in addition to recommendations, photos of the item received can be attached to reviews, and you will be able to evaluate its quality, material and fit before purchasing.

In general, choosing clothes on Aliexpress will not be difficult, because the site provides a universal size table and additional size charts, and many sellers are willing to help with choosing the size. Pay special attention to items in one size. These are things that stretch perfectly or have a universal fit on S-M, less often on S-L. You need to be very careful with such things, because for a small size it may turn out to be large, but for a large size it may turn out to be small. In this case, it is better to buy onesize clothes in S-M, but not in L, because they will definitely be tight and will not fit as expected. But clothes from Aliexpress do not always run small, so it is better to always check with the seller for the size so that the item fits properly.

I received the wrong shoe size on Aliexpress

You can choose your shoe size on Aliexpress using the size chart indicated on the product page. If you chose the wrong size or received the wrong size on Aliexpress, you can agree with the seller to exchange it for another one. To avoid making a mistake when choosing a size, you must follow the instructions on how to correctly measure your foot length and choose the appropriate size. To do this, you need to place your foot perpendicular to the wall, and determine its length from the base of the heel to the tip of the big toe. This measurement method is the most suitable for determining size, since it allows you to accurately determine the length of the foot to the nearest millimeter. An important feature of choosing a shoe size on Aliexpress is not only the length of the foot, but also its width and the anatomical properties of the toes. If you have wide feet or, conversely, narrow ones, then you should take one size larger and, accordingly, one smaller than indicated in the table. This is due to the fact that non-standard sizes are selected based on the characteristics of the foot. The size table indicates the length of the foot, not the insole or sole of the shoe, so you need to add a few 0.5 centimeters to the obtained parameters to get an accurate and full size.

Depending on whether you received the wrong size from Aliexpress because you chose it incorrectly or because the seller sent the wrong size, you can negotiate with the seller for a return or exchange. Returns are at the buyer's expense, so return shipping can be quite expensive. If you want to return the money, you can agree to send the shoes, but so that the shipping cost is deducted from the amount that the seller must return. Also, if the seller makes a mistake with the wrong size sent, the buyer can open a dispute for a refund, but it is not necessary to send the shoes back. The details of the return and exchange must be discussed with the seller personally, but if he does not want to make an exchange, then it is necessary to open a dispute and resolve the issue in this way. If the seller does not accept the terms of return, then you can escalate the dispute so that the site administration gets involved.

I received the wrong size of clothes on Aliexpress

You can choose a clothing size on Aliexpress using the size chart from the manufacturer, or the standard size chart on Aliexpress. If you received the wrong size of clothes on Aliexpress, then you can contact the seller to return the item back and the money for the purchase, or open a dispute for a full refund if it is the fault of the seller who sent you the wrong size. Aliexpress provides a sizing chart with which you can choose the size of any item. To do this, you need to measure all parameters, for example, sleeve length, chest, hips and waist, shoulder length, etc. All parameters that need to be measured are indicated in the size chart. If, according to the table, your parameters fit several sizes, then you should always take the one that is larger, since most things made in China run small and are one or two sizes smaller than European ones. Not all manufacturers warn that the actual size may differ, but in fact, the difference between the table data and the actual parameters may be 2-3 cm.

If you are not sure about choosing a size, you can consult with the seller which one is better to take or read the buyer's recommendations regarding the size. If you received the wrong size because you chose it incorrectly, then you can ask the seller to make an exchange or return. Discuss return policy in advance as return shipping costs are the responsibility of the buyer. You can ask the seller to deduct it from the cost of the goods. If you want to exchange a size, you will still have to pay for shipping yourself. This process can take quite a long time because until the seller receives the item, they will not send you a replacement size. If the seller sent you the wrong size by mistake, you can ask to exchange it for another one, and the seller will have to pay for the return shipping or open a dispute for a full refund. In this case, a full refund of money and goods is provided, or only money, and the buyer can keep the goods.

Returning goods from Aliexpress

If you received the wrong size from Aliexpress, but you are satisfied with the quality of the product, you can return the product or return the product and money. Returns are provided if the item has not been used, is in the original packaging and has no signs of wear. In this case, the buyer can come to the post office with the original package, which indicates the address of the recipient and the address of the sender. You must return the goods to the address indicated on the parcel package. You must contact the seller before returning it. Perhaps he will give you another address where you need to return the order or offer an alternative solution to the situation. Refunds are provided if the buyer and seller agree on this and if there is confirmation from the seller. Do not send the item back until you have discussed all return terms. Firstly, returns are at the sender's expense, so you will have to pay for international shipping. Delivery costs depend on the carrier's tariffs. The same way the order was shipped, it will be sent back, so return shipping may cost you $5-15. If the cost of the product is lower than the shipping cost, then a return is not advisable, and you can agree with the seller that he will pay for the return if you received the wrong size due to his fault.

Secondly, the return will take a long time. Typically delivery to China takes a month, plus another week to process the order, and another month to receive it back. If you are ready to wait that long for your order, then negotiate with the seller about a return. If the seller refuses to accept the return, then you need to open a dispute. The main thing is not to confirm receipt of the order so that it is not closed, otherwise you will not be able to return it. In order to open a dispute, you need to go to “My Orders” and find this button on the order page. Then in the form that opens, select “Return only” if you want to return the money or “Return of goods and money” if you want to return the goods to the seller and get your money back.

To definitely get your money back, resolve all issues through a dispute. Then the history records information about the order and its status, and all stages of the return are controlled by the site administration. If you contact the seller directly and agree on a return, then if he deceives you, you will not be able to prove his guilt and will not receive either the goods or the money. Returning goods from Aliexpress is a long and expensive process, especially since you will have to pay the shipping costs. You can agree with the seller that he deducts the cost of shipping from the refund or that he pays for shipping if it was his fault that the wrong size was sent. Discussion of return conditions is carried out through the dispute form in the comments. Do not accept the seller's terms and conditions for returns via personal messages and do not agree to alternative offers if they do not suit you. It is not profitable for sellers to wait for returns, so as a last resort, he may offer you to return part of the money, but so that you keep the goods for yourself. If the offer suits you, you can accept the seller's terms.

The seller sent the wrong size to Aliexpress

If the seller sent the wrong size to Aliexpress, then all the blame for the order rests with him and he is responsible for the return. In this case, you must open a dispute, select “Product does not correspond to description” as the reason for return, and describe the problem in more detail in the reason column. If the seller sent the wrong product, he will agree to return the product and money, but you need to discuss in advance who pays for the delivery. You can negotiate with the seller to deduct some money from the return cost or to pay shipping to cover their mistake. The order history clearly records which parameters are selected, so you can provide evidence of your innocence and attach photographs where you can see the size label if the seller sent you the wrong one that you ordered. Thus, he will be obliged to accept the dispute for a refund, or the site administration will make this decision for him.

Also, as evidence of an incorrectly sent size, you can measure the parameters with a centimeter and compare them with the size table and, if they do not match, take a screenshot and provide it as evidence. Of course, it's better to avoid returns since they will take a long time and you still have to pay for return shipping. It’s better to keep the product and ask the seller to return part of the money. If you are satisfied with the quality of the product, then you can simply order it again from this or another seller. Resolve all questions about returns only through a dispute, because private messages do not have legal force. Do not confirm an order if it is in dispute, otherwise it will be closed and you will not be able to open a dispute.

How to return an item to Aliexpress?

Return of goods is provided by the site, both for exchanging goods and for receiving a refund. Before returning an item to Aliexpress, you must go to the order page and open a dispute. If you are not satisfied with the quality of the product, it does not correspond to the description, there are visible damages or any other complaints about the appearance, then you can open a dispute and choose the expected solution “Return of goods and money.” Be sure to take photographs of any defects to provide as evidence. If the buyer’s claim is objective, then the seller accepts the dispute for return without any problems. In order to open a dispute for a refund, you must provide the correct evidence:

• take a photo where the label is visible and the size is indicated;
• take a centimeter and measure the parameters so that the exact data can be seen;
• Compare the measurements with the size chart and take screenshots to upload as proof for your return.

If the seller agrees to return the goods, then you need to fold the original package and go to the post office. There, indicate the recipient's address and pay the shipping cost. After the shipment is processed, the parcel will be assigned a track number, which must be written to the seller. Please check the recipient's details with the seller before submitting your order. After the parcel arrives at the address, the seller will send money or exchange it for a different size. Until the order arrives to the seller, you will not receive your money. You can require the seller to pay for shipping in advance.

How to open a dispute on Aliexpress?

You can open a dispute on Aliexpress for various reasons, if you received the product and are not satisfied with its quality, or if the order never arrived. In order to open a dispute, you need to go to “My Orders” and open the page with the product. Before opening a dispute on Aliexpress, take photographs showing damage or defects to attach them as evidence. Then click the “Open dispute” button, after which a form will appear where you indicate “Return of goods and money.” Then you need to fill out all the parameters of the dispute. Fill in the fields and select the expected decisions, indicate the refund amount and describe the reason for the dispute. Also, upload photos and confirm shipment. If you want to return an item because the seller sent you the wrong size, please indicate:

• expected solution - return of goods and money;
• a problem has arisen - the product does not correspond to the description, the size does not correspond to the description;
• refund amount - maximum value;
• detailed information about the request - Thesizedoesn’tmatchwiththedescription (size does not match the description).

Then confirm the request form and your dispute will be forwarded to the seller. If he agrees to the return, he will contact you with a personal message or comments. If the seller does not accept the terms of the dispute, do not confirm any actions or agree to alternative offers, but wait for the dispute to escalate.

How to dispute on Aliexpress?

After opening a dispute, the seller has a week to accept the terms or offer another solution. During this time, the buyer does not need to take any action until the seller responds. Before starting a dispute, you can contact the seller in advance and discuss the terms of the dispute. It is better to resolve all questions about returns through the dispute form so that the information is recorded in the order history. After the seller responds to the dispute, discuss with him who pays for return shipping, what the return conditions are, where to send the item, etc. If the seller offers you to keep the goods and return part of the money, then you can accept this condition if you agree. The dispute is conducted by itself, the main thing is to follow the seller’s messages and respond to them promptly. If the seller does not respond to the dispute, then after a week the support service will join the dispute and close the dispute based on the evidence provided. After the site administration resolves the dispute, it will be automatically closed, and each party must follow the decision that was made. The dispute can be appealed within a week from the moment it is completed.

Arrived in the wrong size on Aliexpress

If the wrong size arrived from Aliexpress, the buyer has the right to exchange it for another, file a dispute for a refund of funds and goods, or demand compensation for the full cost of the goods. The resolution of the dispute depends on the evidence provided. Return issues need to be resolved only through a dispute, since then it will be impossible to prove that you really agreed to exchange the goods with the seller. If you still have questions about what to do if you received the wrong size on Aliexpress, we recommend watching the video guide

The situation when the wrong product was sent from Aliexpress occurs quite often. It doesn’t have to be a radically different thing; such a problem can be attributed to when they sent you:

• the item is not the color you ordered;
• other size;
• The material of the product differs from what was declared.

There may be several reasons for situations when the Aliexpress seller sent the wrong product:

• simple seller mistake– if there are a large number of orders, the seller may simply confuse the orders and send your order to someone else, and someone else’s parcel to you;
• deception from the store– here the seller deliberately puts a stale item in the parcel, instead of the necessary one (not so long ago, in a parcel with 3 sports tops, they put some kind of rag instead of the fourth one), or he can put the same thing, only made from cheaper and poor-quality material ;
• error on the sender side– since many stores are “dropshippers”, they simply redirect orders to suppliers, and they then send the orders themselves. They can also make a mistake and put the wrong product or mix up the colors;
• replacement of goods in transit. There is also a problem when either in the country of the sender or in the country of the recipient - for example, our Ukrposhta employees can take out your product and replace it with something suitable in weight and volume. Therefore, upon receipt, inspect the parcel for integrity. And if it is violated, unpack it right at the post office, filming a video in front of the head of the department. In case of substitution, let them draw up a report with further investigation.

Remember the rule - All parcels, open on camera:

• show the integrity of the packaging to the camera (showing that you have not unpacked it yet) and be sure to demonstrate the track number;
• remove the packaging and carefully inspect the sent product, check its functionality, completeness, number of pieces, etc.
• you shoot in one take, without editing anything afterwards;

This way, you will have video evidence that the seller either sent you something that was not what you ordered, or sent you a defective product, or delivered less than what you ordered, etc.

And so, if, after unpacking the parcel, you see that the seller sent you the wrong product, you can open a dispute without any problems by attaching a video to it.

What to do if the wrong product was sent to Aliexpress?

There are 2 options:

• write a message to the seller, explain the situation and add a photo. If the seller values ​​the rating, he will offer you
• You can open a dispute and return the full or partial cost of the order.

Let's consider this situation. By opening a dispute for this reason, you may receive:

• Full refund of the cost of the goods– if they sent you something completely different from what you ordered. For example: instead of a shirt you received shorts.
• Partial Refund– if the item ordered differs from the item received in color, size, or material. In this case, the administration can set the amount of compensation at 50-60% of the cost of the goods. What decision they will make is a mystery every time.
• Full refund with item sent back to seller– an extremely undesirable option, since in 99% of cases, shipping is at the expense of the buyer. Therefore, try to choose the most profitable one from the options offered to you.

Open a dispute for a full refund; very often the seller himself accepts your terms of the dispute and returns all the money. He can also put forward a counter-offer with an amount that may suit you.

How to open a dispute if you sent the wrong product from Aliexpress

The procedure for opening a dispute is standard. Go to “My Orders”, select the order you need and click “Open a dispute”.

Then, you need to select the problem that has arisen in the drop-down list. In our case, this is “Product does not correspond to description.”

After this, another window will open, where again you need to indicate a more precise problem in the list.

As you can see, here we can select the reason for the dispute:

• not matching the sample means that instead of one thing they gave you something completely different;
• color mismatch;
• size;
• the specified material.

Having selected a problem, in the text column we describe the essence of the problem. We write in English.

Then, add a photo of the product and an unboxing video. I usually put together in one photo the item I ordered and the item I received.

After adding, click “Submit” and wait for the decision of the seller or the Aliexpress team.

Summarize.

If a problem arises, don’t get lost - we communicate with the seller or immediately open a dispute and get our money back. Believe me, the Aliexpress administration will almost always take your side - the main thing is to provide them with evidence that you are right.

Sometimes after opening the package, some buyers find that Aliexpress seller sends the wrong product, which was in the description on the product page when placing an order. This happens due to a mistake made by the seller when he confuses the orders of his customers.

If the above situation happened to you, do not be upset. The trading platform system provides a solution to this problem.

What to do if the seller sent the wrong product

To return money for an item, you can write to the seller using private messages on Aliexpress. In the dialogue, you must try to agree with the seller on a refund. But if no agreement was reached or the seller completely ignored the request, open a dispute regarding the order.

Before opening a dispute, prepare photo/video evidence that the seller sent the wrong item. Without evidence, it is impossible to win the dispute, and it will be closed in favor of the seller.

Experience in disputes shows that if the product is expensive, in order to receive a full refund, it is necessary to send it back to the seller. If the buyer is not ready to send the order back to the seller, unfortunately, in this case, you can only count on a partial refund.

If during the dispute the seller refuses a full or partial refund, do not close the proceedings and wait until the dispute escalates and the Aliexpress administration gets involved. Specialists will consider your request and make a decision that both the seller and the buyer are obliged to comply with.

We remind you that all correspondence and disputes must be in English. If you don't speak English well, use translators. However, before sending the message, back-translate the text you received. This will allow you to check whether your message is worded correctly.

It happens that the seller makes a mistake - accidentally or intentionally. And in the first article of this series, you will learn what to do if you sent the wrong product from Aliexpress - by color or size.

Did you receive the wrong product from Aliexpress? Argue!

In fact, the definition of “wrong product” is quite broad. It can include both a fairly common mismatch in size or color, and an outright mistake by the seller in the form of the wrong item being sent. In any case, if you are not satisfied with something about the purchase you received, .

What to choose and who is to blame?

Below we will look at which dispute parameters should be chosen in your situation.

It is worth mentioning that most sellers, in the event of a controversial situation, tearfully ask you to write to them first before opening a dispute.

You, of course, can write, but this will be of little use - the seller will not be able to return your money to you on his own, because he has not received it yet (until you confirm a successful purchase, the money is in the account). Moreover, the rules of the trading platform in this case take precedence over personal requests, and they are adamant: if something doesn’t suit you, argue.

If you have already read the article about that, then you already know where to look for the right button and what the main dispute window looks like.

Our main complaint will always be the “Product does not correspond to description” category (to access it, select “Yes” to the question “Did you receive the product?”). Depending on the type of purchase (clothing, electronics, haberdashery, home and leisure, etc.) the list of specific claims within this category may vary, but I will explain the basic principle of selection and below will briefly describe the various possible situations with an indication of which item to choose and what to write in the explanation.

Wrong color

The most common situation on Ali, more often than not there is a problem with the size. The term “wrong color” means a situation where, when making a purchase, you had the opportunity to select an icon with the desired color.

If there is no pictogram or there is only “assorted” or “random color”, then any wishes in the comments may or may not be taken into account by the seller. This is what the color icons I mentioned look like; sometimes it makes sense to focus on the tooltip-caption for it, and not on what is shown in the picture.

Then, if instead of, for example, the blue one you chose, they send green or red, you have the right to open a dispute. But if instead of blue they send you blue or turquoise, the seller may be biased by the color rendition of your monitor screen (99% of products have this kind of clarification), and then winning the dispute will be extremely problematic.

In the case of haberdashery, clothing and some other categories of goods, in the dispute column we need, there is a separate item - “Color does not match the description.” We choose this as the reason for opening a dispute. In other cases, the item “Difference in color, design, size, material” will suit you.

Compensation for color mismatch rarely exceeds 50% of the cost of the product, but you can first indicate 100%, and then do a favor for the seller and reduce the size of the requirements.

In the detailed information about the dispute, you need to attach a high-quality photo or video of the product you received so that there is no doubt about its true color. As a text accompaniment, write briefly in English that you ordered such and such a color, but what arrived was such and such. If you don’t know English, use an online translator; in most cases, the Chinese don’t know much better than you.

Wrong size

Claims regarding size are accepted for all products for which it is indicated in the lot description. That is, you must rely on the actual numbers indicated by the seller on the product page or during the process.

If the seller confused or lied about this parameter, open a dispute. But if you did not specify the parameters, and the product turned out to be smaller or larger than you expected, then the responsibility for this lies solely with you, and the seller will come up with a way to get out.

If we talk about a dispute, then the item “Difference in color, design, size, material” or “Size does not correspond to the description” (depending on the type of product) is responsible for a false/incorrectly sent/undersized/oversized size.

The amount of compensation depends on how critical this difference is.

For example, if the men's sweater you bought in size XXL, according to the size chart provided by the seller in the product description, fits size 50, but according to actual measurements it fits, at best, size 46, then the compensation should definitely be 100%. At the same time, for a couple of missing meters of length, they will most likely agree to return you as much as you actually received less in monetary terms, although with the same wholesale goods “in bulk” (beads, jewelry products), in this case you should choose another reason for the dispute (“Less than ordered quantity received”)

In the evidence, you specify in English the reason for opening a dispute (discrepancy with the actual sizes, the size chart in the description, the wrong size was sent that you ordered), and then attach photographs with measurements using a centimeter tape.

Here is the result of a dispute I opened regarding one of our first purchases on Aliexpress. 100% compensation due to the seller sending the wrong size. True, a generally interesting situation arose there - the seller turned out to be a bit strange, but more on that in one of the subsequent reviews.

I think that's enough for today. I hope this information will be useful to you :)

Anyone who regularly makes purchases through online stores very often encounters such a nuisance as a low-quality item. It would seem that I did everything right, read the reviews, and the seller’s rating is not low, what could go wrong? Be that as it may, this happens, and the most important thing is not to become hysterical. In this article you will learn how to prove that the phone arrived in a non-working condition (and you didn’t break it), how to open a dispute correctly and what to do to win it.

You print out the package in anticipation, take out your phone, check its functionality... But it has non-working buttons or the interface does not match the photo, or even does not turn on at all for an unknown reason. What should you do first in this case? Contact the seller immediately. In the best case, the seller will answer you in the next couple of hours, in the worst case, you will have to wait a little, because no one is sitting behind the monitor and waiting for your complaints. After the connection with the seller has been established, you should clearly and clearly explain the essence of the problem, in a polite tone, avoiding emotionality and getting personal, because your task is to return the money spent, and not to show the seller what a dishonest person he is (the fault may be completely not his).

Advice: after you receive a package from an online store, always open it and film the process on a video camera. In the event of a defective product, you can easily prove that it was not you who broke it, and subsequent disputes will be resolved quickly and easily with your benefit.

How to open a dispute on Aliexpress correctly

To protect the interests of buyers, there is the AliExpress Buyer Protection program, combined with the Escrow service. What is it?

There are basic and additional guarantees. Basic ones apply to all products, additional ones are at the discretion of the seller. Additional features include a return guarantee and an authenticity guarantee. In our case, authenticity is compromised, so if your phone has such a guarantee, feel free to use it as an argument.

Advice: Sometimes there are situations when a fault is noticed a month, or even more, after delivery of the goods. The order was closed a long time ago, the service can no longer help you. But this is not a reason to be discouraged. You can contact the seller directly, citing the warranty. The seller may turn out to be a respectable person and reimburse the cost himself, or ask to send the product for repair in China. Even if you doubt that this is possible, it’s still worth a try!

How to prove that a product is not working/poor quality?

In order for the dispute to take place on fair terms (it’s better for you), a description of the complaint alone will not be enough. You must provide evidence that the phone is faulty or an obvious counterfeit. The type of evidence depends on what the marriage is about, but most often ordinary photos or videos are sufficient. For example, if the interface does not match the photo on the site, take a photo of the phone screen and attach the photo to the letter indicating that the product looks very different from what was promised on the site. If the phone is damaged on the outside (for example: scratches, cracks, missing parts, etc.), you need to photograph these areas from all sides. But if the phone behaves strangely technically (for example: it does not turn on, displays strange inscriptions on the screen, blinks, glitches, “lives its own life”), in this case it is advisable to film the process of using it on a video camera.

Advice: there are times when a product is of poor quality, but is quite functional. In this case, you should think not about a refund, but about compensation for repairs. Sellers agree to compensation more readily than to a full refund, because it will cost them much less.

You can also send photos/scans of the documentation for your phone along with photographs in order to clearly demonstrate the difference between what was promised and what was received. This is also useful to prove that the phone was sent by this seller.

How to properly file a dispute on Aliexpress if the product arrived defective?

In order to achieve complete mutual understanding with the seller (do not forget about differences in languages ​​and mentality), you need to be able to correctly file disputes. Even if you have all the evidence and the truth is on your side in any case, do not rush into fanfare. The ability to explain yourself is the key to a successful argument. And you will have to explain yourself in English (preferably).

Corresponding with Chinese sellers is a real art. Few people know that the Chinese very often speak and write in distorted English due to the fact that the grammar and semantic load of English is very different from Asian characters. If you are faced with an incomprehensible message that even Google translator interprets incoherently, try to translate each word separately, and then put them together into a logical combination.

You also cannot avoid recommendations regarding your own letters. If you speak English at a sufficient or at least intermediate level, problems in communication should not arise. If you don’t know the language well or don’t know it at all, feel free to use a dictionary or Google translit, but keep in mind a few warnings:

1. Try not to use phraseological units, because... in Russian and English they do not have the same meaning. The translator sometimes interprets phraseological units and slangs as the literal meaning of the word, this can cause misunderstanding on the part of the seller.
2. When describing a phone malfunction, avoid the word “defect”, because... a translator can translate this as “marriage.” To demonstrate the defect, use sentences that describe the specific condition of the product. For example: “this product has some defects” (this product has defects), “there is a scratch on a phone” (there is a scratch on the phone), “this phone is out of order” (this phone is faulty), etc. .
3. Avoid complex sentences. Not all Chinese speak English at an advanced level. On the contrary, most of them have only basic knowledge of the language. Write simple sentences using the most common words, do not overuse complex verb tenses, this is of no use.

Using these tips, you will greatly achieve mutual understanding with the Chinese seller in a matter of seconds.

As for the further rules for registering a dispute, they are simple to the point of disgrace: you simply select the options offered to you: the expected decision, whether you received the goods (yes/no), the problem that arose, the amount of return and uploading evidence. Nothing complicated, right?

That, in fact, is all you need to know about disputes with sellers over low-quality goods. As a conclusion, I would like to add that there is no need to be shy about opening disputes, because every buyer deserves only a quality product. But there is also no need to rush or (God forbid) try to outwit the system. Take this service seriously and responsibly - and victory will always be on your side.

As a visual aid, we present to your attention a video about what to do if a product from AliExpress turns out to be defective: