Return defective shoes. The season is defined as

Many buyers, faced with unscrupulous sellers, do not know how to return unsuitable or defective shoes to the store.

How to behave in conflict situation and what to do?

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In order to feel confident in such cases, you need to know what rights the buyer can exercise during the warranty period and after its expiration.

Warranty period for shoes according to the law

Shoes must comply with specific GOSTs, which stipulate mandatory warranty periods. This rule applies to all types of shoes.

For different types of shoes, these terms are different, but for any kind of shoes, they cannot be shorter than 30 days.

The manufacturer cannot set warranty period shorter than the period prescribed by GOST.

The seller can set his own warranty period, but by law, the seller's warranty cannot be less than the manufacturer's warranty.

If the seller sets a warranty period shorter than the manufacturer's warranty period, and, for example, offers you after this period, send your claims to the shoe manufacturer, know that he is acting illegally.

From what date is the guarantee for winter, other seasonal shoes valid?

If you bought shoes during the season of operation, then the warranty period starts from the moment of purchase.

If you bought seasonal shoes in advance, before the start of the season, then the warranty period is calculated from the start date of the season of the corresponding shoe.

When does it start winter season for shoes? Each locality has its own date. The easiest way to find out is by calling the local Rospotrebnadzor.

In Moscow for shoes summer season starts from May 1, autumn - from September 1, winter - from November 1 and spring - from March 1.

Return within 14 days of purchase

It may happen that the purchased for some reason the shoes did not fit you, for example, you are simply not satisfied with the size or color, you can exchange it within 14 days.

If that doesn't help, Contact the Consumer Protection Society. They will advise you, provide legal support and help you develop a plan for further action.

Do not be afraid file a lawsuit.

If the warranty period has not expired, then the examination of shoes is always carried out at the expense of the seller and you will not have to pay for it.

When will the shoes not be accepted into the store?

There are, which, by the way, includes shoes. Therefore, by law, there are only a few situations in which you can't return the shoes:

1. If the shoes are not defective, but as a result of wearing lost its merchandise;
2. If shoes has mechanical damage caused by the fault of the buyer (cuts, burns, etc.);
3. If the buyer repaired shoes before returning it to the seller;
4. If the shoes have defects resulting from improper use.

In all other cases, the law is on your side. Stand up for your rights and get back.

Hello!

In accordance with paragraph 1 of Article 18 of the Law of the Russian Federation "On the Protection of Consumer Rights of 07.02.1992 N 2300-1", in the event of a defect in the product, the consumer has the right of his choice:

Request a replacement for a product of the same brand (the same model and (or) article);

Request a replacement for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price;

Request a commensurate reduction in the purchase price;

Demand immediate gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;

Refuse to fulfill the contract of sale and demand a refund of the amount paid for the goods. At the request of the seller and at his expense, the consumer must return the goods with defects.

Also, in accordance with Art. 25 of the Consumer Protection Act, the consumer has the right to exchange non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, dimensions, style, color, size or configuration.

The consumer has the right to exchange a non-food product of good quality within fourteen days, not counting the day of its purchase.

The exchange of a non-food product of good quality is carried out if the specified product was not in use, its presentation is preserved, consumer properties, seals, factory labels, as well as a sales receipt or cash receipt or other document confirming payment for the specified goods. The fact that the consumer does not have a sales receipt or a cash receipt or any other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.

If a similar product is not available for sale on the day the consumer contacts the seller, the consumer has the right to refuse to fulfill the contract of sale and demand the return of the amount of money paid for the specified product. The demand of the consumer for the return of the amount of money paid for the specified goods is subject to satisfaction within three days from the date of return of the specified goods.

We all understand that it is very difficult to evaluate all the nuances when buying shoes in a store - the most important thing is to evaluate the comfort of wearing shoes.

As you can see, consumer rights law gives the buyer a great opportunity to think about their purchase within 14 days. During this time, you can try on shoes in different options, walk around the house, try to spread, and evaluate its convenience. If the shoes do not fit you - unworn shoes, which have retained their marketable condition, can be easily exchanged for another pair or refunded if the product you like is not available.

Since in your case we are talking about used shoes, its exchange or return will be possible only if there is a manufacturing defect.

At the same time, the question of the shortcomings of the quality of the goods here is quite controversial.

It cannot be said unequivocally that uncomfortable shoes These are poor quality shoes. The reasons for the inconvenience of wearing shoes can be very different: both the wrong block of the shoe itself, and the mismatch of the shoe with the size or features of the buyer's foot.

As far as I understand, in addition to an uncomfortable shoe, an extraneous inclusion interferes with you inside the shoe (perhaps, frozen glue that has leaked out from under the insole). It is difficult to say without seeing this pair of shoes with your own eyes what it is and whether it is a manufacturing defect. But it can be assumed that this manufacturing defect, because leaked glue inside the shoe certainly should not be.

I think, in any case, you should contact the store with an indication of this defect. Perhaps the seller will not even have questions about the return of this pair of shoes, and your requirements will be immediately satisfied.

If the store considers the presence of a defect or the cause of its occurrence doubtful, it will appoint an examination of the quality of the goods.

In case of refusal to satisfy your requirements without explanation, make a written claim, indicate the term for its consideration, and request an examination yourself.

Be sure to indicate that the shoes are uncomfortable to wear. In this case, the experts will check the block for compliance with all requirements. If the examination confirms the low quality of the goods, your claims will be satisfied in the manner prescribed by law.

Good luck!

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Additionally

Consumers, faced with the problem of low-quality shoes, often do not know how and when to return the goods to the store. In the Law of the Russian Federation "On Protection of Consumer Rights" a clear warranty period for shoes not installed. However, paragraph 1 of Art. 19 Law says about two years from the date of sale, during which the buyer can make claims about the quality of shoes to the seller.

You should be aware that the seller cannot reduce the warranty period specified by the manufacturer. Often the store sets it to a month or even less. Therefore, to find out the true warranty period, you should contact the manufacturer by phone or on the website.

✔ Different types of shoes - different guarantee

There are off-season shoes, which include home, sports office shoes. The warranty period for such shoes begins to run on general rule: from the date of purchase. Art. 19 of the Law establishes that the warranty period for seasonal goods, which include certain types of footwear, is calculated at the onset of a particular season, the period of which is determined by the relevant subject of the Russian Federation, taking into account the climatic conditions of the place where the consumer is located. This applies to summer, winter and demi-season shoes. Those. guarantee for winter shoes will be different in Moscow or Tyumen, this must be found out in the local administration.

In addition, state standards establish a different warranty period depending on the material of the shoe. So, the warranty period for shoes that have leather sole, must be at least 50 days, for shoes with porous rubber and polyurethane soles - at least 80 days, for leather-like rubber - at least 70 days.

○ How to return the shoes to the seller?

Purchased but not worn shoes that did not fit in color, style, size, configuration or shape can be returned to the seller, if not two weeks from the date of sale. At the same time, it is necessary to save the packaging, manufacturer's labels and the cash receipt.

If the shoes are defective, you should return them to the store, stating the following requirements:

• Replacement for shoes of the same company and model;
• Replacement for shoes of another model, while it is necessary to recalculate the cost;
• Proportionate reduction in the purchase price;
• Immediate gratuitous elimination of shoe defects;
• Reimbursement of expenses for the elimination of defects in the goods;
• Return Money paid for shoes.

In the event that the seller refuses to fulfill one of the requirements, it is necessary to draw up a written claim and indicate the date of purchase, the name of the shoe model, article number, price, describe the defect and state the necessary requirement (we provide a sample of such a consumer claim). A copy of the cash receipt must be attached to your claim, however, clause 5 of Art. 18 and paragraph 1 of Article 25 of the Law provide for the return of goods without a check. In this case, it is allowed to refer to testimonies. Those. if you don't have a check, you need a witness!

If Taken measures did not bring results, the consumer can conduct an independent examination. A copy of the examination certificate should be sent to the store with a repeated claim, adding a requirement to compensate for the costs of the examination.

○ Shoe repair warranty

The law does not establish specific deadline guarantees for shoe repair, each workshop determines it independently.

Lawyer's note:
The warranty period must be announced by the performer of the work BEFORE repair or be in a publicly accessible place for viewing: at the workshop stand.

The consumer of works should be interested in the terms of the guarantee in advance. However, if they are not established, this does not deprive the consumer of the right to demand free correction of defects in the repair or a full refund within a reasonable time.

○ Do I need a passport when returning shoes?

The seller does not refuse to change a defective pair of shoes, but asks to fill out an application and present a passport. Are his demands legal, or is the buyer not required to show the seller his ID?

Refunds for the goods are carried out according to the approved tax service the form of an account cash warrant. It provides for the mandatory indication of the passport data of the recipient of money. Therefore, the requirement of the store to present such a document is in accordance with the law and must be complied with.

By the way, detailed material about how to return money for the goods we posted on the page.

Video

A story in which the lawyer tells in detail how and when you can return the shoes to the seller, what to do if the seller does not accept claims.

Do you have any questions? Or do you have a history of how you did in this matter? Then welcome to the comments!

RF legislation allows citizens to hold back the seller within 14 days of their purchase. In this regard, the laws have a number of nuances, which are very important to take into account if you want to return this or that product.

Many citizens are wondering - "Is it possible to return shoes within?". It is not difficult to answer it if we turn to the provisions of the current legislation and consider them in more detail.

In order to make it easier for all citizens who are interested in these issues to analyze it, our resource presents today's material, which details the procedure for returning shoes back to the store and all its features.

Return of shoes - the legal right of the buyer

Footwear is a non-food product, the return of which is determined by the law "On the Protection of Consumer Rights". According to its provisions, shoes can be returned in two operational states: worn and unworn. In this paragraph of the article, we will pay more attention to the procedure for returning goods that have not yet been used.

First, it is important to understand that all citizens have the right to return unworn shoes within 14 days after purchase (the day of purchase is not taken into account) in the following circumstances:

• the purchased item did not fit in size, style and other characteristics;
• the buyer no longer needs the purchased product;
• or in the purchased shoes were identified or properties that were not specified by the seller when selling it.

At the same time, return unworn shoes according to earlier given reasons is possible if:

1. not used for its intended purpose;
2. retained the presentation;
3. has factory labels.

In addition, the buyer must have a receipt or other proof of purchase of products in a particular store. The latter can be video footage from surveillance cameras in the store, testimony of sellers or witnesses.

It is important to note that, subject to the previously specified circumstances, the buyer has the right to:

• get the amount back, moreover, in full;
• exchange shoes for another matching one price category returned products;
• exchange shoes for another with a surcharge or, on the contrary, with the receipt of part of the funds back.

Do not forget - the above standards must be observed by all stores and organizations that officially sell shoes. Otherwise, the buyer has every right to influence the seller by contacting higher authorities: the Prosecutor's Office, the Court and the like.

Return of used shoes

Returning worn shoes is a more difficult question ...

As you can see, the return procedure is not used shoes is a simple process both from the point of view of legislation and from the point of view of an ordinary layman. But a similar event with an already used product has more nuances.

Firstly, it is worth noting that it is possible to return already worn shoes only if, during its operation, the buyer revealed defects in the purchased products or properties that were not previously specified by the seller.

In such circumstances, the preservation of the presentation, tags and similar things is not required. The presence of defects or properties identified during the operation of the shoes, which were not specified by the sellers when selling products, allows the buyer to restore his rights in one of the following ways:

1. return all paid funds back in full;
2. exchange shoes for a similar or similar format with an additional payment/receiving a part of the funds back;
   require the seller to eliminate existing defects in shoes at his expense;
3. get a part of the cost of low-quality products back, while keeping it for yourself.

It is important to note that the buyer has every right to return the shoes in this way if the defects appeared through no fault of his own and were not eliminated by him before contacting the store with a return. Otherwise, the seller has every right to refuse.

An important nuance in the return of used shoes is the fact that it can only be carried out within the warranty period established by the seller. In most cases, it is from 30 to 45 days after the start of the season, which is designed for the use of purchased shoes, while the period should not be less than the guarantee established by the manufacturer of the product (if any).

So, the winter season begins on November 1 of each year, the spring season on April 1, the summer season on June 1, and the autumn season on September 1. At the same time, the law "On the Protection of Consumer Rights" regulates that in the absence of a guarantee established by the seller, the default warranty period becomes 2 years and is counted from the date of purchase of the product.

The procedure for filing a claim with the seller

Shoe return: under warranty

Having identified the possibility and necessity to return the shoes to the seller, the buyer may well restore his rights. For this, two main conditions must be met:

• firstly, to determine compliance with the return norms stipulated earlier in relation to a specific situation;
• and secondly, to present relevant claims to the seller within the time limits established by law.

The procedure for submitting claims to the store is as follows:

• First of all, the buyer must formalize his requirements in documentary form. The claim is drawn up on A4 paper, either in writing or in printed form. The text of the document must include the following information:

1. the name of the store where the claim is sent;
2. buyer's contact details;
3. the essence of the claim: the subject of the return and its reason;
4. requirements for the seller indicating how the buyer wants to solve the problem (get the funds back, etc.);
5. information about the evidence attached to the document (receipt, filming from a surveillance camera, etc.);
6. date of delivery of the document to the seller.

• It is important to issue a claim in two original copies: one of which will remain with the seller, and the other with the buyer.
• After drawing up the document, you will have to personally visit the store and hand over the claim to authorized persons. On this stage both copies of the paper must be signed by both parties to the dispute. It is also advisable to have with you a photocopy of the receipt or copies of other evidence of the purchase of shoes in a particular place and warranty card(in the presence of).

Having submitted a claim to the seller, the buyer can only wait for its consideration. The store is given 7 working days for this event, not counting the day the claim is submitted, after which the seller undertakes to either reject the return application, referring to the norms of the law, or confirm and carry out the return, or appoint an independent one.

The latter must be carried out within 20 days after the consideration of the claim and the seller is obliged to notify the buyer of its results. Do not forget that if the seller violates the procedure for returning shoes, the buyer has every right to assert his rights through higher authorities.

Quite good reasons to apply to Rospotrebnadzor, or the Court are:

• violation by the seller of the terms for returning the goods or considering the claim;
• unreasonable refusal to carry out the return procedure;
• other actions of the seller that in one way or another violate the norms of the current legislation.

When deciding to protect rights through, for example, the court, it is advisable for the buyer to consult with professional lawyer and act according to his advice. This is the only way to significantly increase the chances of trouble-free and quick solution of the problem.

The nuances of returning shoes

Returning shoes is easy if you have a receipt!

Summarizing today's material, it will not be superfluous to note basic nuances shoe return procedures. By observing them, each buyer not only increases the chances of returning the goods to the seller at times, but also guarantees him the legality of the implementation this event. So, the list of main features is as follows:

• First, never try to deceive the seller and return the shoes that were damaged due to your fault. In such a situation, the buyer will not only not be able to return the goods, but also increases the risk of being attracted to some.
• Secondly, it is necessary to submit a claim for a refund not to ordinary sellers, but to authorized persons of the store - the general manager or director. Only the latter are endowed with the rights that are necessary to review this document and make further decisions.
• And thirdly, when contacting a store about returning shoes, never give the seller the original receipt, warranty card and other documents. It is important to understand that an unscrupulous organization can simply destroy them, after which the return of products will be impossible. It would be much more correct to provide notarized or simple photocopies and copies of the necessary papers.

In general, returning shoes to the store is not such a complicated procedure. The main thing in the process of its implementation is to act according to the information presented earlier and current legislation RF. We hope that today's article has answered your questions. Good luck with your rights!

Opinion of a legal expert:

The legislator gives the consumer time to exchange or return the goods - 14 days, not counting the day of purchase. Some sellers use this loophole for their own purposes. They try to refuse to exchange goods on the day of purchase, offering to come tomorrow. It means that the day of purchase in this case, as if, is excluded. This is wrong, they are breaking the law.

The fact is that the return period begins for the buyer, but not for the seller. For him, it is an obligation to take back the goods, and not the right to accept or not. The legislator does not limit this obligation in time. And the buyer has this right, which he has the right to use within the specified time frame. The substitution of concepts to the detriment of the rights of citizens is unacceptable. We recommend our readers not to succumb to various tricks that limit your rights.

Rationale: Part 1 of Art. 25 of the Law of the Russian Federation of February 7, 1992 N 2300-1.

How to return or exchange goods to the store, the video will tell:

The times of scarcity are long gone and the choice of shoes is large enough to satisfy tastes even the most selective fashionistas.

However, behind a presentable appearance may be hiding marriage, which is found already in the process of wearing.

Are there any real chances in such cases?

Current legislation provides the opportunity to return to even "walked" shoes.

But this does not mean that everyone can use the product. for free, vilifying and taking the money back. Criteria eligible for return under the 14 days rule and one that has already been worn, differ significantly.

14 day rule

Even not the most legally savvy people are well aware that shoes, not wearing a sock can be returned to the store within 14 days.

This is provided for in Art. 25. Federal Law "On consumer protection". According to the text of the law, the buyer can return the shoes back to the seller without unnecessary red tape. within two weeks if it meets the following requirements:

• has not been used;
• retained the presentation;
• present, confirming the purchase in this particular store;
• retained factory labels.

But about already worn shoes, consumers and sellers often have disagreements that end showdowns in Rospotrebnadzor.

The arguments of sellers often come down to explaining the obvious (for them, of course) fact - you the goods were used, so he arranged for you, what can be now? What does the letter of the law say about this?

Article 25 of the Federal Law "On Protection of Consumer Rights". The right of the consumer to exchange goods of good quality

1. The consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, size, style, color, size or configuration.

   The consumer has the right to exchange a non-food product of good quality within fourteen days, not counting the day of its purchase.

   The exchange of a non-food product of good quality is carried out if the specified product was not in use, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product. The fact that the consumer does not have a sales receipt or a cash receipt or any other document confirming payment for the goods does not deprive him of the opportunity to refer to witness testimony.

   The list of goods not subject to exchange on the grounds specified in this article is approved by the Government of the Russian Federation.

2. If a similar product is not available for sale on the day the consumer contacts the seller, the consumer has the right to refuse to fulfill the contract of sale and demand the return of the amount of money paid for the specified product. The demand of the consumer for the return of the amount of money paid for the specified goods is subject to satisfaction within three days from the date of return of the specified goods.

   By agreement between the consumer and the seller, the exchange of goods may be provided for when a similar product goes on sale. The seller is obliged to immediately inform the consumer about the receipt of a similar product on sale.

Warranty

Is it possible to return the shoes to the seller if they uncomfortable or rubbing? You should know that there are 2 types of obligations of the seller of goods (in this case- shoes):

• guarantee ;
• quality assurance.

The first type of guarantee covers return of unworn models that did not fit during re-trying or for another reason.

And refunds for shoes after a little wear are carried out under a quality guarantee ONLY if it has flaws on the basis of the provisions of Article 18. "Consumer rights in the event of a defect in the product, qualifying as a defect."

Possibility to return used shoes legally regulated the provisions of Art. 18 of the Law of October 25, 2007 N 234-FZ "Consumer Rights in the event of defects in the product." The most common manufacturing defects shoes are:

Accordingly, return rubbing or uncomfortable shoes to wear really, if its defects are recognized as such, which limit performance properties.

Section 18 of the Consumer Protection Act (CPLA)

1. The consumer, in case of detection of defects in the goods, if they were not specified by the seller, at his choice, has the right to:

• demand a replacement for a product of the same brand (the same model and (or) article);
• demand a replacement for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price;
• demand a commensurate reduction in the purchase price;
• demand immediate gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;
• refuse to fulfill the contract of sale and demand the return of the amount paid for the goods. At the request of the seller and at his expense, the consumer must return the goods with defects.

In this case, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are reimbursed within the time limits established by this Law to meet the relevant requirements of the consumer.

In relation to a technically complex product, the consumer, in case of detection of shortcomings in it, has the right to refuse to fulfill the contract of sale and demand a refund of the amount paid for such a product or demand its replacement with a product of the same brand (model, article) or with the same product of another brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, these requirements are subject to satisfaction in one of the following cases:

• discovery of a significant defect of the goods;
• violation of the deadlines established by this Law for the elimination of defects in goods;
• the impossibility of using the product during each year of the warranty period in the aggregate more than thirty days due to the repeated elimination of its various shortcomings.

The list of technically complex goods is approved by the Government of the Russian Federation.

2. The requirements specified in paragraph 1 of this article are presented by the consumer to the seller or an authorized organization or an authorized individual entrepreneur.

3. The consumer has the right to present the requirements specified in paragraphs two and five of paragraph 1 of this article to the manufacturer, authorized organization or authorized individual entrepreneur, importer.

Instead of presenting these requirements, the consumer has the right to return the goods of inadequate quality to the manufacturer or importer and demand the return of the amount paid for it.

4. No longer valid. — the federal law dated October 25, 2007 N 234-FZ.

5. The consumer's lack of a cash or sales receipt or other document certifying the fact and conditions of the purchase of goods is not a basis for refusing to satisfy his requirements.

Seller (manufacturer), authorized organization or authorized individual entrepreneur, the importer is obliged to accept the goods of inadequate quality from the consumer and, if necessary, to check the quality of the goods. The consumer has the right to participate in the quality control of the goods.

In the event of a dispute about the causes of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer are obliged to conduct an examination of the goods at their own expense. Examination of goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to meet the relevant requirements of the consumer. The consumer has the right to be present during the examination of the goods and, in case of disagreement with its results, to challenge the conclusion of such an examination in court.

If, as a result of the examination of the goods, it is established that its defects have arisen due to circumstances for which the seller (manufacturer) is not responsible, the consumer is obliged to reimburse the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer for the costs of conducting an examination, as well as related to its conduct. storage and transportation costs.

6. The seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer shall be liable for the defects of the goods for which the warranty period is not established, if the consumer proves that they arose before the transfer of the goods to the consumer or for reasons that arose before that moment.

In relation to the goods for which the warranty period is established, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer is responsible for the defects of the goods, unless he proves that they arose after the transfer of the goods to the consumer due to the violation by the consumer of the rules for the use, storage or transportation of the goods, actions of third parties or force majeure.

7. Delivery of bulky goods and goods weighing more than five kilograms for repair, markdown, replacement and (or) their return to the consumer is carried out by and at the expense of the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer). In case of failure to fulfill this obligation, as well as in the absence of the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) at the location of the consumer, delivery and (or) return of these goods may be carried out by the consumer. In this case, the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) is obliged to reimburse the consumer for the costs associated with the delivery and (or) return of these goods.

marriage recognition

Unscrupulous sellers often "turn off" buyers who applied for a refund for defective shoes, citing the expiration of the 14-day period.

Meanwhile, the 14-day rule has nothing to do with quality assurance goods. The buyer has the right to present:

• throughout the warranty of the shoes if it has warranty card. In most cases, shoes are guaranteed for a month or a season;
• if the warranty period is not set, then the buyer can apply for the return of defective shoes during the period up to 24 months from the date of purchase of the goods.

The buyer has the right to demand from the seller or manufacturer:

• gratuitous repair ;
• substitutions a defective pair for a similar, high-quality article;
• return funds for the purchase in full.

If the seller acknowledges the defect and agrees to repair, replace or refund the money, he is obliged to do so. within ten days. When the distributor or manufacturer does not agree that the defect was due to their fault, it is produced.

This procedure is carried out on a fee basis in independent expert laboratories. According to the same article 18, the buyer has the right to personally be in the laboratory on time and challenge its results in court if he does not agree with them.

Paragraph 5 of Art. 18 obliges the seller or manufacturer of footwear accept a low-quality purchase for examination even if the buyer does not have a sales receipt. Initially, the costs of the examination are borne by the seller.

If the experts conclude that the defects were due to circumstances that do not fall within the scope responsibility of the seller or manufacturer, the buyer reimburses the seller full cost expertise and the cost of all related expenses (transportation, storage, etc.).

The return of shoes after a little wear begins with the drawing up of the buyer, where he describes nature of the defect. This document becomes legally binding only after seller's marks of acceptance low quality goods. Therefore, the claim is made 2 copies, one of which remains with the buyer as confirmation of the fact of receipt of the defective goods.

Restrictions

The law provides for a number of restrictions, according to which the seller or manufacturer has the right to refuse to accept low-quality shoes for refund or review. These include:

• damage resulting from socks out of season(for example, wearing demi-season models in severe frost);
• defects formed during operation not on purpose(for example, using branded running shoes as safety shoes);
• mechanical damage, absent at the time of purchase (burns, cuts, etc.);
• defects resulting from non-compliance operating conditions.

You will also be denied acceptance of low-quality shoes for legal grounds if she was subjected to repair in workshops or at home before the claim was made.

Prevention or replacement of heels does not count. types of repairs capable of causing defects.

Finally, you can add one thing - purchases must bring satisfaction, and not turn into a headache in the form of red tape with a return. Therefore, when choosing shoes, rush is not needed - pay attention on all the little things, down to how tightly the insole is fixed and whether the laces are the same length.

But what if the seller flatly refuses accept shoes not only for return, but also for examination? Then the buyer has to contact, and not only with the requirement to return the money, but also to compensate for non-pecuniary damage. Most stubborn sellers only after mentioning litigation become much more accommodating.